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Manager, Communication Techologies

4 months ago

Palo Alto, California, United States Stanford Health Care Full time

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

The Communication Technologies Manager is responsible for managing a team tasked with the design, management, and ongoing support of SHC Communication Technologies. This role will lead, manage, and develop SHC Communications Technologies services in order to ensure maximized performance against SHC's objectives, focus on customer needs and preferences, and provide technical vision and leadership regarding SHC user Communications Technologies. The Manager will be responsible for system architecture, engineering evaluations, and application management and act as the single point of contact providing oversight and support for communications systems and shared service infrastructure programs.

Locations

Stanford Health Care

What you will do

  • Provide technical leadership and management to SHC Communication Technologies staff, analysts, and third parties responsible for ongoing support
  • Establish performance metrics, manage SHC staff and third party personnel towards such metrics and/or contractual obligations, and prioritize support efforts across the above services areas.
  • Provide guidance and instruction to first and second level support on the management of known production system problems, ensure consistent performance of root cause analysis, and serves as a level 3 source of technical diagnosis and support as required.
  • Facilitate interaction among network, security, systems administration, and applications development to restore service and/or identify and correct complex and recurring problems across the SHC Communications Technologies environment.
  • Provide functional expertise on projects and assist with requirement gathering and identification of emerging technologies.
  • Evaluate, recommend, and develop business cases for new Communications Technologies hardware and software solutions.
  • Develop and implement a service improvement roadmap to continuously track improvement in service delivery

Education Qualifications

  • Bachelor's Degree in a work-related field/discipline from an accredited college

    or university or equivalent experience

Experience Qualifications

  • Eight (8) years of progressively responsible and directly related work experience; Five (5) years of experience managing technical teams in a large enterprise environment preferred

Required Knowledge, Skills and Abilities

  • Progressive team leadership experience effectively supervising and coaching technical personnel as well as effectively resolving customer relations issues
  • Knowledge or ITIL framework and Lean process improvement methodologies
  • Exceptional analytical and problem-solving skills
  • Demonstrated ability to work across a broad range of technologies to deliver complex solutions
  • Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment
  • Proven experience managing Information Technology related projects from design phase through implementation and post go-live support
  • Ability to articulate complex technical issues with both technicians and clients
  • Ability to compose and present material to communicate difficult concepts and gain consensus
  • Effective time management skills demonstrated by successful and timely completion of projects
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction
  • Ability to provide leadership and influence others
  • Strong understanding and experience supporting the following tools and communication platforms
  • Ability to effectively interact with all internal and external stakeholders involved in service delivery, as well as customers at all levels in the organization.
  • Demonstrated mastery of all portfolio-related Communication Technologies.
  • Experience leading and managing an Communication Technologies service team, coaching and mentoring others, assessing staff performance, and providing professional development opportunities.
  • Experience developing processes to encourage knowledge sharing, collaboration and work flow, and ensuring the development and implementation of any necessary corrective actions to meet objectives

Licenses and Certifications

  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

  • Know Me: Anticipate my needs and status to deliver effective care
  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $98.94 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.