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Community Ambassador

2 months ago


Palo Alto, California, United States Regus Management Group, LLC Full time
About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at Regus Management Group, LLC. As a Community Associate, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Manage daily operations, including maintaining a clean and organized workspace, handling administrative tasks, and ensuring all services are properly charged.
  • Collaborate with the Community Manager to plan and execute networking events, workshops, and other activities to foster a sense of community among clients.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to provide personalized support.
  • Stay up-to-date with company policies, procedures, and best practices to ensure compliance and excellence in customer service.
Requirements
  • 1+ year of customer service experience, preferably in a fast-paced office environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple responsibilities.
  • Basic IT skills, including proficiency in MS Office and other software applications.
  • Legally eligible to work in the country and at least 18 years old.
What We Offer
  • A competitive total compensation package, including a quarterly bonus plan and hourly rate of $21.
  • A bright and inspiring work environment, with opportunities for growth and development.
  • A professional workplace community, with business casual attire required.
  • A comprehensive benefits package, including paid time off, sick leave, and health insurance.