Health and Welfare Client Delivery Director

3 weeks ago

Pittsburgh, Pennsylvania, United States WTW Full time

Summary

Do you have a passion for leading large service delivery teams? Do you have significant client and people management experience operating in a complex, fast paced, technical administration environment? If so, WTW has a leadership position that may be suited for you As a Client Delivery Director, you will have primary responsibility for oversight, management and leadership for a team of colleagues providing benefit outsourcing administration services to some of the world's largest and most complex organizations.

Responsibilities:

As a Client Delivery Director, you will have primary responsibility for oversight, management and leadership of the following areas associated with a defined group of clients and colleagues serving them:

  • Client management: staffing, scope management, client satisfaction and referenceability, client profitability; expansion of existing outsourcing relationships by solving our clients' problems and meeting their administration needs. Contribute thought leadership to the overall development of our outsourcing business.
  • People: leadership and management related to a group of colleagues who primarily support the clients assigned to the work team in terms of staffing, resource utilization, career growth and development, engagement and retention.
  • Operational/Quality Management: ensure team(s) are meeting / exceeding client deliverables in a cost-effective manner, including all contractual service level agreements; actively work with team(s) as needed to quickly and proactively address any quality concerns. Promote quality standards and processes throughout all client teams.
  • Financial management: overall budget responsibility for your work team and client engagements.
  • Business Expansion: partner with our sales teams on the acquisition of new clients.

Requirements:

  • Significant experience and success in leading benefits and/or outsourcing engagements.
  • Track record of success in managing large client relationships and leading cross-functional teams.
  • Proven ability to contribute to revenue generation.
  • Experience in managing multiple people and projects and producing quality deliverables on time and within budget.
  • Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges.
  • An executive presence with polished and well developed written and oral communication skills.
  • Superior ability to influence and collaborate with senior management and work across all levels of an organization.
  • Interest and aptitude in keeping abreast of latest developments in benefits and outsourcing plan strategy and contributing to the development of new tools and approaches
  • Ability to travel and work extended hours as needed
  • An undergraduate degree is required; advanced degree preferred

Equal Opportunity Employer/Vet/Disability


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