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Customer Solution Center Member Advocate II
4 months ago
Salary Range: $67, Min.) - $87, Mid.) - $107, Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation's largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care's mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
The Customer Solution Center Member Advocate II serves as primary point of contact for community-based organizations, advocacy groups, public agencies, regulators, members and families with complex issues or concerns. This position manages relationships and strengthens linkages with community-based organizations and other advocacy organizations.
DutiesEnsures proper and timely handling and coordination of escalated members issues presented by community based organizations, advocacy groups, public agencies, regulators, and members.
Maintains relationship and strengthens linkages with advocacy agencies, Regional Center, community-based organizations and other external agencies.
Identifies systematic issues and works with other L.A. Care staff to develop solutions and education.
Develops and delivers educational and outreach training presentations regarding L.A. Care's services to external agencies.
Performs other duties as assigned.
Duties ContinuedEducation Required
Associate's DegreeIn lieu of degree, equivalent education and/or experience may be considered.Education Preferred
Bachelor's DegreeExperience
Required:
At least 4 years demonstrated experience working with low economic status populations or other diverse communities in settings such as community-based organizations, social service agencies, clinical settings, advocacy groups, or civic organizations.
Experience resolving individual cases with regulatory state agencies.
SkillsRequired:
Knowledge of health care regulations, and policies and procedures.
Excellent interpersonal communication skills.
Excellent public speaking/public presentation skills.
Licenses/Certifications RequiredLicenses/Certifications Preferred
Required Training
Physical Requirements
LightAdditional Information
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
