Experienced Front Desk Associate Wanted for Part-Time Role in Hotel Northland Green Bay
3 weeks ago
We are seeking a skilled and friendly Front Desk Clerk to join our team at Hotel Northland Green Bay, WI. As a Front Desk Clerk, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience for all visitors.
Job Summary: The Front Desk Clerk will be responsible for registering guests, handling room assignments, and providing information about hotel services and local attractions. You will also be required to handle cash and credit transactions, maintain accurate records, and perform other administrative tasks as needed.
Responsibilities:
- Register guests into the hotel's computer system, verifying reservation details and ensuring accurate billing information.
- Assign rooms to guests, ensuring that all rooms are clean and available.
- Handle cash and credit transactions, including making change and processing payments.
- Maintain accurate records of guest transactions, including room assignments and payments.
- Provide information about hotel services and local attractions to guests, including restaurant hours, room amenities, and nearby attractions.
- Respond to guest inquiries and concerns in a professional and courteous manner.
Requirements: To be successful as a Front Desk Clerk, you will need to possess excellent communication skills, both written and verbal. You must also be able to work independently and as part of a team, with a strong attention to detail and ability to multitask. Previous experience in a front desk or customer service role is preferred.
Working Conditions: The Front Desk Clerk will work in a fast-paced environment, with regular interaction with guests and hotel staff. You will be required to stand for long periods, lift up to 15 pounds, and use a computer for extended periods. A flexible schedule, including evenings, weekends, and holidays, is required.
Compensation: We offer a competitive salary of $25,000 - $35,000 per year, based on experience, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
About Hotel Northland Green Bay: Hotel Northland Green Bay is a multi-award-winning hotel development and hospitality management company that offers a range of amenities and services to our guests. We are committed to providing exceptional customer service and creating a welcoming environment for all visitors.
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