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Quality Management Consultant II

2 months ago

Charlotte, North Carolina, United States Truist Full time

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help? )

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility )

(accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Candidate may be located in Greensboro, Charlotte or Raleigh. Open to remote candidates as well.

Further develop initial, continually execute and improve the Quality Management Program operational processes, procedures, and risk mitigation strategies that effectively track, monitor, and report quality of Change Execution Governance and delivery. Provide subject matter expertise in statistical reporting and interpreting findings using independent judgment and risk management/financial services experience to facilitate practical solutions and recommendations in collaboration with Change Execution Governance (CEG) management.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Provide consulting, thought leadership, initial development of, and on-going effective challenge of Quality Management Program practices/processes to promote and strengthen compliance with CEG policies, procedures, and risk program requirements.
  2. Assess, test and effectively challenge the evaluation and self-identification of CEG risk control weaknesses. Provide independent evaluation and assessment of the CEG remediation efforts to confirm adequate resolution for the areas of the program which are assigned.
  3. Perform ad-hoc analytics independently to provide actionable insights that improve business outcomes and minimize risk.
  4. Escalate material risks/issues, process enhancement and training opportunities to change execution leaders and process owners.
  5. Leads, with minimal supervision, in key projects and/or business-driven events, including planning and execution activities associated with change execution research and process improvement programs.
  6. Identify and develop ongoing improvements to maintain processes and guidelines for conducting reviews and ensuring the accuracy of Quality Management Program reports.
  7. Determines QM review sample population and approach where appropriate using sampling tools. Ensures QM Review Queue is loaded based on review cadence.
  8. Perform quality management reviews and document findings and recommendations. Ensure responses are provided back to Change Execution teams and/or Change Execution Governance process owners for remediation.
  9. Perform supervisory reviews of work executed by less experienced teammates to ensure consistency and quality within Quality Management Program review practices.
  10. Perform Change Execution Governance and quality management process and systems testing for new releases and enhancements.
  11. Provide training for newly hired Quality Management Program teammates when assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree in business-related field, or equivalent education and related training.
  2. Minimum of six year to eight of related experience
  3. Ability to analyze information and convert related activities into a comprehensive work plan.
  4. Ability to communicate and make recommendations to management.
  5. Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions.
  6. Ability to multi-task and drive multiple projects.
  7. Ability to work independently in a fast-paced environment with changing priorities.
  8. Strong knowledge of SOX and other industry-related regulatory requirements.
  9. Strong knowledge of operational and other non-financial risks.
  10. Ability to assess levels of adherence/execution and identify risk/control improvement opportunities in risk management principles/controls, broad based business practices, and Change Execution activities/processes with minimal supervision.
  11. Demonstrated ability to deal with confidential information.
  12. Demonstrated problem-solving, time management and priority setting skills.
  13. Demonstrated proficiency in Process Map definition
  14. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, especially Microsoft Excel.
  15. Excellent verbal, written, and interpersonal skills and the ability to communicate and interact with all levels of management

Preferred Qualifications:

  1. Ten or more years of experience in change execution compliance, audit, or quality assurance programs
  2. Certified Internal Auditor (CIA), Project Management Professional (PMP), SAFe Scrum Master (SSM) or equivalent agile certification
  3. Six Sigma, Quality/process improvement-related designation

Other Job Requirements / Working Conditions:

Sitting/Standing/Walking/Bending/Lifting

 Sitting (if checked, indicate frequency)

Constantly (More than 50% of the time)

 Standing (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

 Walking (if checked, indicate frequency)

Occasionally (Less than 25% of the time)

☐ Bending (if checked, indicate frequency)

☐ Lifting (if checked, indicate pounds)

☐ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

 Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

 Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

 Travel (Must select one)

Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site )

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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Pay Transparency Nondiscrimination Provision )

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