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Absence Management Specialist II

2 months ago

Charlotte, North Carolina, United States Compass Group USA Full time

Absence Management Specialist II
Join the Compass Group USA, a leader in foodservice and support services, known for its exceptional people and outstanding results.

As an Absence Management Specialist II, you will play a vital role in assisting employees with their Short Term Disability (STD), Family Medical Leave (FMLA), and American Disability Act (ADA) inquiries.

Key Responsibilities:

  • Provide support to associates regarding their leave of absence needs.
  • Maintain comprehensive knowledge of regulations pertaining to FMLA, ADA, STD, and state leave laws.
  • Handle a high volume of inbound communications while managing multiple tasks and priorities.
  • Document all interactions in the leave management system clearly and accurately.
  • Investigate and resolve discrepancies related to leave requests.
  • Organize and maintain leave of absence records and documentation.
  • Review case notes and explain the leave process to associates and management.
  • Coordinate with payroll for salaried Short Term Disability cases.
  • Compile and submit employee data for state leave compliance.
  • Monitor and track leave of absences, ensuring timely follow-up on required documentation.
  • Collaborate with Unit Managers, Human Resources, and Benefits Teams to keep them informed about employee leaves.

Qualifications:

  • Bachelor's degree or a minimum of 3 years of experience in leave administration.
  • Proficient understanding of state and federal leave regulations.
  • Bilingual skills in English and Spanish are preferred.
  • Strong verbal communication and active listening abilities.
  • Excellent organizational skills with attention to detail.
  • Ability to analyze and solve problems while managing multiple priorities in a fast-paced environment.
  • Experience in customer service is essential.
  • Proficient in Microsoft Office applications.
  • Familiarity with FMLA, STD, COBRA, and ADA regulations is advantageous.

At Compass Group USA, we value diversity and are committed to providing equal opportunities for all applicants and associates based on their abilities and experiences.

Disclaimer: This job description is not an exhaustive list of all responsibilities, skills, tasks, or requirements associated with this position. The company reserves the right to modify job functions based on business necessity.