Client Accounts Specialist

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary

Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to billing attorneys of the firm. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Obtains and maintains billing attorney and client billing guidelines. Works as part of a team to provide a cohesive, full-cycle billing support solution for both direct and indirect assignments. Preforms all duties assigned for less complex U.S. and global clients, including proficiency with electronic billing and systems.

Responsibilities

• US Clients
• Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
• Fields billing inquiries.
• Gathers and submits accrual information based on client requirements.
• Submits electronic bills based on client requirements and within SLA protocol. Researches and resolves electronic billing rejections. Initiates troubleshooting support and escalations.
• Maintains an accurate description of all client billing requirements which may also include guidelines established by the client's general counsel. Updates and tracks changes to the requirements as necessary.
• Prior to finalization, reviews client invoices for guideline adherence. Gathers disbursement backup and ensures client requirements are met.
• Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLAs.
• Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
• Makes practical use of all resources available to complete work within SLAs. Seeks assistance from manager for development opportunities and escalation protocols.
• Other duties as assigned.
• Global Clients
• Manages straightforward, less complex, global client account assignments.
• Liaises with internal support teams to develop learning and experience for taking on more complex global client assignments.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.

Desired Skills

Billing experience in an international or global organization preferred. Strong computer skills including proficiency in Excel and accounting systems such as Aderant and/or Elite. Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub. Strong communication and interpersonal skills required to interact with billing timekeepers and business professionals. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Has ability to work independently and manage time efficiently. Actively listens to positive and critical feedback. Able to adapt to client needs. Eager to develop and achieve scope and requirements for advanced roles and responsibilities.

Minimum Education

• High School or GED

Preferred Education

• Bachelor's Degree
• Accounting, Finance or similar field

Minimum Years of Experience

• 3 Years of direct billing or client account work for a law or professional services organization

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
• Provide timely, accurate, and quality work product;
• Successfully meet deadlines, expectations, and perform work duties as required;
• Foster positive work relationships;
• Comply with all firm policies and practices;
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

• Remote / Work-from-home

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm's discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.

Application Process

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact Please add to your list of safe senders.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact .

Agency applications will not be considered.

No immigration sponsorship is available for this position.

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center ) .

DLA Piper is, at its core, bold, exceptional, collaborative and supportive

Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

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