Mgr - Hub Resource Planning

4 weeks ago

New York, New York, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Directly responsible for managing a $200M+ labor budget and implementing resource planning best practice strategies and processes for airport operations in EWR (Newark Liberty International Airport). Works closely with senior station leaders to optimize staffing resources across the station while adhering to labor contract constraints and meeting service and cost targets.

  • Optimizes staffing resources across departments for each flight schedule to support the achievement of EWR objectives
  • Works with station leaders to deliver final staffing targets for each flight schedule based on schedule structure, process standards, labor contract constraints, volumes and risk factors
  • Develops highly detailed analytics and tools to problem solve and drive successful resource planning outcomes
  • Responsible for short-term planning, staffing delivery ensuring operational efficiency and overall station personnel budget
  • Proactively identifies opportunities to improve operational and cost performance
  • Works with departments to establish shift and vacation bids that reduce service defects while controlling costs
  • Analyzes labor contract and potential service standard change and flight schedule change scenarios

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What's needed to succeed (Minimum Qualifications):
  • Undergraduate degree in Business, Economics, Mathematics, Operations Research, Industrial Engineering, or related discipline involving quantitative analysis
  • 3-5 years managing a team
  • 2 years of relevant work experience preferably direct experience in a complex staff planning operation
  • Continuous improvement experience
  • Highly proficient in MS Office (particularly Excel)
  • High level of analytical ability
  • Strong, proven team leadership skills
  • Excellent verbal and written communication skills
  • Enthusiasm and passion for the airline industry and working in a multifaceted, fast-paced operational environment
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the position
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview to meet job qualifications
What will help you propel from the pack (Preferred Qualifications):
  • MBA or advanced degree
  • Knowledge of scheduling tools (Inform, StaffPlan)
  • Proficiency with complex data sets
  • Experience with simulation software
  • Data visualization skills

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT

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