mgr - training & development

2 weeks ago


New York, New York, United States Hard Rock Hotel and Casino Full time

Overview

Under the guidance of the Director of Training & Engagement, you will be responsible for overseeing various training projects and initiatives, focusing on compliance and engagement.

Responsibilities

  • Supervise department trainers and develop customized training programs and specific initiatives through secret shops and survey findings in collaboration with Guest Satisfaction.
  • Oversee Training Specialist and provide support as needed for new hire orientation, Leadership, and Amplified Service training sessions.
  • Collaborate with specialists to create and enhance programs and initiatives.
  • Aid in the development and implementation of new training courses.
  • Review compliance reports and work with departments to ensure timely completion.
  • Support engagement programs in the absence of the engagement specialist.
  • Promote responsible gaming and alcohol service by discreetly reporting any concerns to appropriate managers.
  • Demonstrate behaviors that align with the Company's Mission and Values.
  • Promptly report any illegal activities or ethical violations to managers or the Ethics Hotline.
  • Perform other duties as assigned.

Qualifications

  • Bachelor's degree in a related field preferred, along with at least five (5) years of Human Resources experience, focusing on classroom training in a large company with 1,000 or more employees. Alternatively, an equivalent combination of education, certification, and experience, ideally within the hospitality or casino industry.
  • Previous experience in Management/Supervision is desirable.
  • Strong communication, presentation, and analytical skills are essential.
  • Professional demeanor with attention to detail and excellent organizational abilities.
  • Outstanding oral and written communication skills.
  • Ability to develop and deliver tailored training programs to enhance both internal and external guest experiences.
  • Capability to align training initiatives with the organization's strategic objectives.
  • Commitment to maintaining confidentiality at all times.
  • Proficiency in MS Office applications such as Excel, PowerPoint, Outlook, and Word.

ADDITIONAL REQUIREMENTS:

  • Flexibility to work varied schedules, including nights, weekends, and holidays as necessary.
  • Dedication to consistently exceed expectations in fulfilling job responsibilities to contribute to the organization's success.
  • Ability to convey excitement, enthusiasm, and a friendly attitude while maintaining a professional image.


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