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Emergency Call Handling Solution Architect

2 months ago

Chicago, Illinois, United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customer.
Job Description


NOTE: This position is remote and candidates can be located anywhere in the US.


Overview:

The ECH Solution Architect is accountable for the detailed operational design of the system being implemented, from equipment to call flow to Network, and, as such, is considered the Design Authority for the project.

The Solution Architect will conduct a detailed Call Flow design based on the customer's requirements and provide advice and information on the benefits and risks of possible solutions. Product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.

The ECH Solution Architect will work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.

Responsibilities include:

  • Technical integrity of the deployed solution
  • Collaboration and oversight of all other technical resources supporting the project
  • Requirements gathering needed for the proper and successful deployment
  • Support Project Manager and customer in coordination of meetings and resources needed for project success
  • Site walks (remote or onsite) to confirm solution requirements and assess the installation environment
  • Leading the detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotely
  • Detailed Post Sales Design document (VESTA)
  • Cabinet layout drawings (CallWorks)
  • Support System Staging team
  • Participate in and ensure the successful cutover of Motorola ECH solutions.
  • Participation in the approval and execution of the Methods of Procedure
  • Delivery and management of project-specific documentation
  • Provide support and mentorship to other team members
  • Maintain subject matter expert skills

Specific Knowledge / Skills:

  • Expertise in VESTA and/or CallWorks software suites is a must
  • Experience in deployment and integration of complex IP and TDM telephony products and systems
  • Expertise with PBX and telco analog, digital, and SIP-based technologies.
  • Expertise with TCP/IP networking
  • Working knowledge of IP Subnetting, switching, and routing
  • Previous experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plus
  • Experience leading and being a consultative representative of complex projects
  • Communication skills are essential for taking complex designs and technologies and presenting them to a non-technology-skilled audience
  • Ability to work collaboratively with cross-functional regional management
  • Ability to effectively communicate with relevant peers and senior stakeholders, including the customer
  • Ability to apply critical thinking skills to solve problems and make decisions
  • Ability to manage difficult or emotional customer situations

#LI-AB1

#LI-REMOTE


Basic Requirements

  • 3+ years of technical or engineering experience


Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email