Patient Engagement Manager
3 months ago
PRIMARY DUTIES
1. Monitoring Patient Feedback: Leveraging various software platforms, collect, analyze, and interpret patient feedback through surveys, outcomes measures, and other tools to identify areas for improvement. Consults with an provides metrics to marketing team for public dissemination.
2. Maintains dashboards to report patient feedback and provide benchmarking reports and facilities transition to reporting in the business intelligence platform when ready.
3. Acts as the IS administrator for the patient engagement software platform.
4. Collaborate with cross-functional teams to develop and implement patient-centric strategies that align with the organization's mission and values.
a. Highlights positive patient experience in operations communication forums or care center meetings.
b. Manages negative patient comments/survey responses and works with care center leaders to address.
c. Provides support as needed to Director of Compliance for investigation of patient complaints
5. Implementing Quality Improvement Initiatives: As requested by practice or physician leaders, work closely with healthcare providers and staff to implement quality improvement initiatives aimed at enhancing patient satisfaction and outcomes.
6. Training and Education: Collaborate with Human Resources to develop and deliver training programs for staff members to enhance their communication and interpersonal skills when interacting with patients.
7. Promoting a Culture of Patient-Centered Care: Foster a culture within the organization that prioritizes patient-centered care and empathy towards patients and their families.
8. Collaborating with Leadership: Collaborate with executive leadership to develop and implement strategic initiatives that enhance the overall patient experience and drive organizational success.
9. Patient Complaints: As requested by the CAO, COO or Compliance Director assist in investigation of patient complaints and concerns.
10. This role will provide cross- functional support to the clinical quality and outcomes analyst.
MINIMUM QUALIFICATIONS
Education:
Bachelor's degree in Healthcare Administration, Business Management, or related field (Master's degree preferred)
Experience:
Minimum 5 years' experience working in healthcare or other industry with a focus on patient experience.
Demonstrated skills in data analytics and visualization
Familiar with surgical specialties and procedures and experience working with EMRs, healthcare data, registries preferred.
Must have strong interpersonal skills, project management, and presentation skills.
Strong Microsoft Excel, Power Point, Outlook and Word skills; Visual Analytics skills in Tableau or Qlik preferred.
COMPETENCIES
Motivating/Leading
· Skilled leader with a collaborative style who influences change and builds consensus for ideas and recommendations that move teams forward.
· Compassion for colleagues and subordinates and able to sustain collegiality and team orientation in a high performance culture.
· Excellent judgment, understands what s/he does not know and what questions to ask to reach well informed decisions that minimize risk.
· Maintains focus on Mission and core values
Communications
· Listens with sensitivity and openness
· Actively seeks constructive feedback and remains open and receptive to it
· Anticipates the information needs of others
· Capable communicator who is able to articulate ideas, thoughts and questions clearly and appropriately.
Customer Service
· Takes personal responsibility for customer satisfaction and service excellence, anticipating the needs of our customers and keeping abreast of current trends that impact our service to them.
· Consistently goes out of the way to listen, understand, and support the needs of others in a sensitive manner
Quality
· Performs challenging tasks efficiently and effectively
· Anticipates problems and takes corrective action prior to completing the task
· Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
Planning
· Demonstrated planning and project management skills
· Proven ability to anticipate and respond proactively in a dynamic environment
· Proven ability to establish and articulate strategic priorities and objectives
Problem Solving
· Passionate and proactive about solving problems, adding value and delivering superior results.
Collaboration
· Demonstrated management skills and ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction
Flexibility and response to change/Dealing with ambiguity
· Proven ability to organize multiple projects, schedules, demands and to meet shifting priorities.
· Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment.
KEY RELATIONSHIPS
· Executive Team, ASC Directors, Practice Managers, Surgeons, and Central Office team members
This position description is intended to describe the essential functions, general content, and qualifications of this position. It is not an exhaustive statement of all duties and responsibilities performed in this position. Other duties may be assigned as needed
We have other current jobs related to this field that you can find below
-
Seattle, Washington, United States Amazon Full timeAmazon Web Services (AWS) is seeking a Manager to lead the AWS Global Sales Executive Engagement Team. You will play a central role in developing, planning, and driving execution of executive engagements across the AWS Global Sales customer base. A successful candidate will have experience in executive communications, customer engagements, building and...
-
Engagement Manager
1 week ago
Seattle, Washington, United States Appirio Full timeWipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized...
-
Executive Visioning Engagement Manager
3 weeks ago
Seattle, Washington, United States Amazon Full timeThe AWS Executive Visioning team is seeking an experienced, customer-obsessed professional to work directly with our most strategic customers—helping them envision what's possible and innovate with us to make those visions reality. The role will require the successful candidate to execute engagements with AWS' most strategic customers, using the proven...
-
Senior Director, Student Engagement
3 weeks ago
Seattle, Washington, United States Broward College Full timeSenior Director, Student Engagement (Central Campus)Job Profile SummaryUnder limited direction, this position is responsible for providing leadership and oversight for college-wide student engagement initiatives in collaboration with college and community stakeholders, including, but not limited to Campus Student Life Offices, Student Veteran Engagement,...
-
Strategic Customer Engagements, Deal Team
4 days ago
Seattle, Washington, United States Amazon Full timeAmazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team. SCE is a specialized global deal team that engages with commercial and public sector customers on deal strategy, structuring, and negotiations through contractual closure for transformational, strategic, large, complex, and/or highly competitive opportunities....
-
Field Based Patient Liaison
4 weeks ago
Seattle, Washington, United States United Health Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Seattle, Washington, United States Amazon Full timeDo you want to join an innovative team that is at the forefront of solving complex business problems? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? If so, the Selling Partner Support team is looking for a Senior...
-
Patient Care Coordinator
2 months ago
Seattle, Washington, United States UnitedHealth Group US Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Patient Service Representative
2 months ago
Seattle, Washington, United States UnitedHealth Group US Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Patient Care Coordinator
2 months ago
Seattle, Washington, United States UnitedHealth Group US Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
cna / patient care technician
2 months ago
Seattle, Washington, United States tapwage Full timeCNA / PATIENT CARE TECHNICIANReq #: Department: HARBORVIEW - PATIENT CARE SERVICES Job Location:Harborview Medical Center Posting Date: 04/22/2024 Closing Info: Closes On 06/30/2024 Salary: $ $36.26 per hour or 60%-90% of $4,396 - $6,285 per month Other Compensation: $5,000 Sign-On BonusEvening Shift: $1.50 per hourNight Shift: $2.25 per hourWeekend Pay:...
-
Senior Manager, Program Management
2 weeks ago
Seattle, Washington, United States Bristol Myers Squibb Company Full timeWorking with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
-
Senior Product Manager
1 day ago
Seattle, Washington, United States DocuSign, Inc. Full timeDocusign: Making Agreements Come to LifeJoin Docusign, a global leader revolutionizing the way agreements are handled. With over 1.5 million customers across 180 countries, we simplify business processes and enhance lives worldwide. Our Intelligent Agreement Management platform integrates critical data from documents, streamlining operations and boosting...
-
Sr. Product Manager
4 days ago
Seattle, Washington, United States Amazon Full timeWith over 200MM members globally, Amazon Prime's North Star vision is to be Earth's most engaging, satisfying, and loved membership program. Prime members across 20+ countries have access to benefits like shopping, entertainment, and more. Within the WW Prime org, the Engagement and Member CX team's mission is to connect Prime members in every Prime locale...
-
Principal Product Manager
2 weeks ago
Seattle, Washington, United States Amazon Full timeAre you passionate about building bar-raising experiences that will personalize Generative AI into customer's daily lives? Do you thrive in tackling innovative new problem spaces? Do you want to work in a fast paced environment surrounded by the smartest and most customer obsessed product, engineering, marketing, and data science leaders on the planet, where...
-
Operations Manager
2 months ago
Seattle, Washington, United States Pacific Dental Services Full time:Now is the time to join Belltown Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply todayOverview:The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge...
-
Manager of CSM's
2 weeks ago
Seattle, Washington, United States Pushpay Full timeAbout the TeamJoin a team dedicated to ensuring our customers succeed in adopting and utilizing our solutions. By providing deployment, training, and support, our team delivers an exceptional experience that helps customers achieve their goals.About the RoleAs the Manager, Mid Market CSM at Pushpay, you will lead a team focused on building and nurturing...
-
Seattle, Washington, United States Bristol Myers Squibb Company Full timeWorking with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the...
-
Sr. Bus Dev Manager, Exports
2 weeks ago
Seattle, Washington, United States Amazon Full timeHave you ever thought about how Amazon drives growth in emerging countries? Do you have a passion for strategic, cross-border e-commerce? Do you enjoy working in an exciting, fast-paced environment and solving complex problems with a global impact?The Amazon Exports (AE) team provides customers anywhere in the world access to a friction-less shopping...
-
Seattle, Washington, United States Ascenda Full timeGreat to Meet You We are AscendaAscenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like...
