quality control analyst
4 weeks ago
The QCA reviews the work performed by other departments to ensure compliance with company policies, agency guidelines , and applicable state and federal guidelines, as well as, call monitoring.
Shift: Monday - Friday; 8a-5p
Hourly Pay Rate: $19
Responsibilities:
Listens to recorded telephon calls made by Asset Manager/Customer Service Agents to determine whether the calls conform to Company Policy and FDCPA Regulations.
Review monthly and quaterly samples of servicing portoflio to determine State and Federal requirements are being followed.
Other dutes as assigned.
Working hours: 8:00 AM - 5:00 PM
Skills:
Loan Servicing experience is helpful
Type 35+ WPM
Data Entry
Education:
High School
Experience:
1-4 years
Qualifications:
High School Diploma or GED equivalent
Computer skills: Working knowledge of Microsoft Office - Proficient in Excel
Good work ethic
Detail oriented
Bilingual preferred
Apply online:
Resume Required
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Listens to recorded telephon calls made by Asset Manager/Customer Service Agents to determine whether the calls conform to Company Policy and FDCPA Regulations.Review monthly and quaterly samples of servicing portoflio to determine State and Federal requirements are being followed.Other dutes as assigned.
experience
1-4 years
skills
Loan Servicing experience is helpfulType 35+ WPMData Entry
qualifications
High School Diploma or GED equivalentComputer skills: Working knowledge of Microsoft Office - Proficient in ExcelGood work ethicDetail orientedBilingual preferred
education
High School
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