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Spa Concierge

4 months ago

Chicago, Illinois, United States The Langham Chicago Full time

PRIMARY OBJECTIVE OF POSITION:

Responsible for greeting all guests/visitors/members that enter Chuan Spa and Health Club assisting them with request or services. Responsible for checking/out spa guests, scheduling appointments, answering phones, selling retail, answering any guest questions concerning the Spa environment. Be fully versed in Langham Brand Standards, Chuan Concept & Philosophy, and Forbes Service Standards.

RESPONSIBILITIES AND JOB DUTIES:

  • Responsible for smooth, efficient, and professional operation of Spa Desk.
  • Maintain complete knowledge of: all hotel features, services, hours of operation; all Spa services, retail and professional products. Fitness Center programs. Scheduled daily group activities. Sanitation and Safety Protocols.
  • Maintain complete knowledge and comply with hotel and departmental policies and procedures.
  • Greet each guest with a warm welcome and fond farewell.
  • Accommodate all guest requests expediently and courteously.
  • Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
  • Provide providers with an accurate daily schedule throughout shift.
  • Ensure that attendants are paged and/or advised of arrival of all guests.
  • Successfully complete the training / certification process.
  • Notify engineering with all maintenance needs.
  • Assist with Spa escorts when needed.
  • Perform any task deemed necessary by management.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
  • Obtain department keys and secure security of such.
  • Access all functions of computer system in accordance with department specifications.
  • Set up workstations with necessary supplies. Maintain cleanliness throughout shift.
  • Legibly complete requisition for additional supplies/materials and submit to Spa Manager.
  • Review in-house guest list and be familiar with guest names and room locations.
  • Maintain cleanliness of Spa by following sanitation protocols.

SPECIAL SKILLS REQUIRED:

  • Ability to promote Spa products and services.
  • Ability to schedule various services for individuals and large groups utilizing spa reservations software system.
  • Ability to input and access data in computer.
  • Ability to remain stationary at assigned post for extended periods of time.
  • Ability to close out cash drawer.
  • Ability to perform job functions with minimal supervision.
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Ability to promote positive relations with all individuals who approach the Salon & Spa desk.
  • Ability to think clearly, quickly, maintain concentration and make concise decisions.
  • Ability to prioritize, organize and follow up.
  • Ability to focus attention on details.
  • Ability to maintain confidentiality of all guest information and pertinent hotel data.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Flexibility in schedule.

EDUCATION REQUIRED:

Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.

EXPERIENCE REQUIRED:

  • Previous cashiering experience.
  • Previous experience in similar position.
  • Retail or Sales experience.
  • Experience in a luxury environment.

LICENSES OR CERTIFICATES:

Certified in basic first aid and CPR preferred.

Ability to obtain any government required license or certificate.

PHYSICAL DEMANDS:

Periods of standing exceeding 80% of shifts are required.

Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.

Ability to lift up to 30 pounds.

Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.

EOE, Including Disability/Veterans

Source: Hospitality Online