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Concierge

2 months ago

Chicago, United States The Peninsula Hotels Full time

The Peninsula Chicago is seeking a Concierge to join our Rooms Division team and be an integral part of our guest-focused service.

  • Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Ave, Chicago.
  • Grow within a diverse multi-outlet property.
  • Exceptional benefits package and 401(k) with company match.

Key Accountabilities:

  • Ensure proper operation of all responsibilities of Concierge operations.
  • Knowledgeable and fully adheres to both Peninsula and Forbes standards.
  • Maintain consistency in performance in accordance with both Peninsula and Forbes standards.
  • Communicate with all departments to create a guest centric experience.
  • Provide information regarding both City and Peninsula Hotel attractions and points of interest.
  • Accountable for guest assistance including, but not limited to, restaurant reservations, ticket procurement, and shipping.
  • Ensure efficient operation of the Concierge responsibilities with efficient handover.

General Requirements:

  • 2 years of Concierge experience in luxury property preferred
  • Strong knowledge on city points of interest
  • Knowledge of PMS/Opera system.
  • Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
  • Excellent command of written and spoken English.

Benefits We Offer:

  • 10 vacation days per year
  • 9 paid holiday days per year
  • 5 Chicago Paid Sick Leave days per year
  • 5 Chicago Paid Leave days per year
  • Complimentary employee meals
  • Discounted parking
  • Discounted and complimentary room nights at The Peninsula Hotels
  • 50% restaurant discount
  • 50% discount on spa services
  • 25% discount on spa retail
  • 80% company-paid medical, dental, and vision coverage
  • Complimentary life insurance
  • Complimentary long-term disability
  • Retirement plan with 5% company match.

We are delighted to receive your resume for further consideration. Due to a high number of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.