Current jobs related to Field Escalation Manager - Chicago, Illinois - Lessen LLC

  • Lead for Energy Services Escalations

    4 weeks ago

    Chicago, Illinois, United States Community and Economic Development Assoc Full time

    Job OverviewSummary of RoleThe Energy Services Escalations Team Lead, under the guidance of the Escalations Supervisor, will oversee a dedicated team responsible for managing escalations related to the Processing Team. This role involves engaging with applicants through various communication channels, including phone, written correspondence, and face-to-face...

  • Customer Escalation Team Lead

    4 weeks ago

    Chicago, Illinois, United States Enova Full time

    We welcome all qualified candidates who are eligible to work in the United States. However, we are currently unable to sponsor visas or take over sponsorship at this time. #LI-Hybrid #BI-Hybrid Position Overview: As a Customer Escalation Team Lead, you will oversee the daily operations of our contact center's escalation team while promoting team morale and...

  • Field Operations Manager

    1 day ago

    Chicago, Illinois, United States Gladus LLC Full time

    Job OverviewGladus LLC is seeking a highly skilled Field Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing our field sales and support teams, as well as our current business accounts.Key ResponsibilitiesManage the existing network of clients, identify new partners, suppliers, and distributors,...

  • Community Engagement Manager

    3 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Community Engagement Manager. This role will play a crucial part in fostering and managing relationships between the Field Museum and existing community partners and schools, establishing new partnerships, and enhancing community engagement and school experiences...

  • Field Service Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Luminator Technology Group Full time

    About the RoleLuminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. As a Field Service Site Lead, you will play a pivotal part in ensuring the seamless operation of our field service activities, contributing to the success of our organization.Key...

  • Field Service Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Intuitive Surgical Full time

    **Job Summary**Intuitive Surgical is seeking a highly skilled and experienced Field Service Operations Manager to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring exceptional service delivery to our customers through the coordination of all Service-related activities within their Region.**Key...

  • Field Service Manager

    2 days ago

    Chicago, Illinois, United States Intuitive Surgical Full time

    Job Title: Field Service ManagerLocation: Chicago, IL, United StatesCategory: Customer Support & TrainingJob Id: BotJobID446Job Description:Primary Function of Position:As a key people and team leader within Intuitive, the Field Service Manager is responsible for ensuring Intuitive delivers exceptional, timely service to customers through the coordination of...

  • Field Services IT Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Sky Systems Full time

    Position: Field Services IT Support SpecialistLocation: On-SiteContract Type: Long-term (6 Months + possibility of extension)Working Hours: Mon-Fri 8 am to 5 pmThe Field Services IT Support Specialist will play a crucial role in the installation, configuration, and troubleshooting of various infrastructure hardware and software components. This position is...

  • Regional Field Program Manager

    5 days ago

    Chicago, Illinois, United States Randstad USA Full time

    About US PartnershipsUS Partnerships is the business-to-business-to-consumer (B2B2C) business within Randstad USA, responsible for acquiring and managing partnerships, as well as developing and implementing strategies to grow our portfolio in a well-managed and profitable way.Job SummaryOur Regional Program Managers confidently interact with region,...

  • XCT Laboratory Manager

    3 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Job DescriptionOur Mission: Since our inception in 1893, our organization has been dedicated to connecting people to the natural environment and human history.The XCT Facility: The Field Museum of Natural History in Chicago seeks a laboratory manager for its new X-ray Computed Tomography (XCT) Facility. This position offers the opportunity to join our...

  • Field Support Technician

    4 weeks ago

    Chicago, Illinois, United States Sky Systems, Inc. Full time

    Job OverviewPosition: Field Support TechnicianLocation: On-SiteContract Type: Long-termWork Schedule: Monday to Friday, 8 AM to 5 PMThe Field Support Technician will play a crucial role in the installation, configuration, and troubleshooting of various IT infrastructure components. This position encompasses a wide array of IT hardware and software support,...

  • Collections Management Assistant

    4 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Position OverviewOur Commitment: Since its inception, our organization has dedicated itself to bridging the gap between individuals and the rich tapestry of natural history and cultural heritage.This is a full-time role, focused on supporting the deinstallation of exhibition halls and the preparation of new displays. The selected candidate will collaborate...

  • Collections Management Assistant with a Focus on African Heritage

    4 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Position OverviewMission Statement: Our organization has a longstanding commitment to bridging the gap between humanity and the natural world, fostering a deeper understanding of cultural heritage.This full-time position involves significant engagement with the management and preservation of collections, particularly those related to Africa. The selected...

  • CT Facility Operations Manager

    3 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Job DescriptionOur Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.The Field Museum's XCT Facility: We seek a laboratory manager to oversee the operations of our new X-ray Computed Tomography (XCT) Facility. This state-of-the-art facility will include an NSI X5000...

  • Field Systems Support Specialist

    1 week ago

    Chicago, Illinois, United States EZCORP Full time

    About the RoleWe are seeking a highly skilled Field Systems Support Engineer to join our team. As a Field Systems Support Engineer, you will be responsible for providing timely and efficient IT service resolution for supported equipment, ensuring strict adherence to escalation procedures, and engaging with key stakeholders.Key ResponsibilitiesDeploy new and...

  • Youth Program Coordinator

    4 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Join Our Team at The Field MuseumAbout Us: The Field Museum is dedicated to fostering connections between individuals and the rich tapestry of natural history and cultural heritage.We are seeking a Youth Program Coordinator to join our Family Programs team. This pivotal role involves the creation and execution of dynamic camp experiences for students in...

  • Coordinator of Events and Programs

    4 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Job OverviewOur Purpose: Since its inception during the 1893 World Columbian Exposition, our organization has dedicated itself to bridging the gap between individuals and the natural world, as well as human history.The Field Museum is on the lookout for an Events & Programs Coordinator to become a vital part of our team.This role involves orchestrating the...

  • Collections Management Assistant

    4 weeks ago

    Chicago, Illinois, United States Field Museum Full time

    Position OverviewOur Purpose: Since its inception, our organization has been dedicated to fostering connections between individuals and the natural world as well as human history.This is a full-time position requiring 35 hours per week, focused on supporting the management and preservation of collections. The selected candidate will engage in the...

  • Camp Program Director

    4 days ago

    Chicago, Illinois, United States Field Museum Full time

    Job Title: Camp Program ManagerJob Summary:The Field Museum is seeking a highly motivated and experienced Camp Program Manager to oversee all aspects of our K-8 camp programs throughout the year. As a key member of the Family Programs team, you will be responsible for designing and implementing engaging camp curricula, managing camp operations, and...

  • Collections Assistant, Registration

    3 days ago

    Chicago, Illinois, United States Field Museum Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Collections Assistant to join our team at the Field Museum. As a Collections Assistant, you will play a critical role in the management and care of our Anthropology collections.Key ResponsibilitiesAssist with the deinstallation, movement, and care of collections from the Africa and Inside...

Field Escalation Manager

4 months ago

Chicago, Illinois, United States Lessen LLC Full time

Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place But we aren't just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

Job Summary:

The Field Escalation Manager is responsible for managing and resolving high-priority, complex facility-related issues while overseeing the day-to-day operations of client facilities within the assigned region. This role demands proactive management of critical client needs, developing solutions for urgent facility issues, and maintaining strong client relationships to ensure seamless operations and client satisfaction.

What You'll Do:

Manage the complete lifecycle of work orders from creation to resolution, ensuring rapid response and resolution of escalated issues.

Take ownership of client escalations, gather relevant information, create, and implement resolution plans, engaging with internal leadership and national client contacts.

Develop and manage vendor relationships to ensure services are executed within agreed SLAs and cost-effectively.

Proactively identify and implement long-term solutions to reduce and mitigate the impact of facility escalations.

Work closely with field team to develop strategic plans for facility maintenance, capital planning, and budget management.

Develop and maintain strong relationships with stakeholders at all levels, including internal teams, field team, and external vendors.

Coordinate with after-hours and weekend teams to ensure 24/7 coverage for all client support activities.

Ensure confidentiality and accuracy of both internal and external data.

Travel as required, up to 20%.

You Should Have:

Advanced problem-solving, negotiation, and prioritization skills.

Proficient in customer service and relationship management.

Advanced organizational awareness with the ability to operate independently and make strategic decisions.

Strong verbal and written communication skills.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Bachelor's degree or equivalent experience in facilities management or a related field.

7+ years of experience in facilities management, with a strong background in handling escalations and client relationships.

7 + years of experience as an onsite facility manager

Experience managing multiple vendors and stakeholders, and familiarity with the property or facilities management industry preferred.

#ind1

Why Lessen:

· Competitive compensation

· Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.