Training and Quality Manager

1 month ago

Overland Park, Kansas, United States Waldorf Astoria Park City Full time
Waldorf Astoria is looking for a Training and Quality Manager to join the Human Resources Team in Park City

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

In this role, you will support the Director of Human Resources in overseeing and managing the training and professional development for hotel team members as well as auditing guest comments to monitor trends and implement changes or assist the Executive Team on business decisions based on data analytics. You will be a part of a small Human Resources team and will be expected to assist in Human Resources items including onboarding/orientation, employee activities and other HR functions.

The ideal candidate will have prior hotel training or Human Resources experience and knowledge of Luxury and/or Forbes standards.

Why join the Waldorf Astoria Park City?

Free Epic Local Ski Pass
Drastically discounted spa services
Work in an environment where kindness, creativity and authenticity is highly appreciated
Complimentary meals on duty
Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
Want to learn more?Hotel Website, Instagram, Facebook, YouTube

What will I be doing?

As a Training and Quality Manager, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Develop, coordinate, implement and measure corporate and hotel-specific team member relations and training programs and initiatives to ensure positive team member morale and performance and a well-trained, quality service-oriented staff.
Interview, train, supervise, counsel, schedule and evaluate staff.
Develop action plans, organize, coordinate and disseminate information on various functions/activities of the Employee Relations program, including the team member awards program.
Coordinate and facilitate training programs according to standard.
RequirementsWhat are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family

Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development
Team Member Resource Groups
Recognition and rewards programs
#LI-JO1 Source: Hospitality Online

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