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Customer Service Representative
2 months ago
Description:
Inside Sales Representative (Customer Service)
The Inside Sales Representative promotes/strengthens the relationship between Industries and existing customers through exceptional customer service skills. These representatives are the customer's first point of contact when placing orders over the phone and for prospects reaching out for the first time. It is imperative for the Inside Sales Rep to handle each call in a professional manner and provide the customer with the best experience and first impression. This position is responsible for all existing customers calling in and using sales skills to optimize each call to maximize profitability. The Inside Sales Department cultivates, manages, and gains new customers via website or on their own: each representative is expected to grow and maintain their own territory through converting inbound prospects into customers and by following up on previous quotes and sample requests. The Inside Sales Representative acts as the liaison for customers and all departments to assure they are always thoroughly taken care of during new ventures, the ordering process, and any follow-ups needed for tracking, damages, etc. after an order has shipped.
Essential Duties and Responsibilities:
-Answer customer's calls regarding placing orders
-Answer prospect inquiries via email within 24 hours
-Negotiate prices or other sales terms with new customers
-Respond to current or potential customers to promote products or services
-Gather customer or product information to determine customer needs
-Sell products or services via phone/email
-Recommend new or additional products or services to customers while ordering
-Process phone orders, physical orders, and quotes for new and existing customers
-Freight orders and quotes utilizing approved carriers
-Verify customer credit information
-Identify, investigate, and assess customer's needs including concerns, shipment problems, pricing disputes, lost shipments, freight concerns, etc.
-Present solutions to customers (debits, credits, replacements, returns, freight claims, etc.)
-Maintain records of customer accounts and quotes
-Answer customer questions about goods or services
-Estimate costs or terms of sales
-Explain technical product or service information to customers
-Discuss design or technical features of products or services
-Arrange delivery of goods or services – freight terms and quotes
-Maintain records of sales or other business transactions
-Prepare financial documents, reports, or quotes for new and existing customers
-Identify potential customers coming through email
-Share sales related or market information with colleagues
-Advise customers on the use of products or services
-Study product information to acquire professional knowledge
-Distribute promotional literature or samples to customers
-Monitor market conditions or trends
Skills:
Customer service, Customer support, Sales support, Order entry, Data entry, Microsoft office, Inbound call, crm software, erp software, Account management, Sales, cold calling, Call center, customer relations, sales process
Top Skills Details:
Customer service, Customer support, Sales support, Order entry, Data entry, Microsoft office, Inbound call, crm software, erp software
Additional Skills & Qualifications:
Must Haves
-1-2 years of customer service in a professional setting (Manufacturing experience preferred)
-Experience with Word, Excel, Outlook, and CRM/ERP
Nice to Haves
-Bachelors or Associates degree
-Sales Knowledge or up selling
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
