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Nursing Operations Manager
2 months ago
POSITION SUMMARY:
The Nursing Operations Manager oversees the Inpatient Care, Emergency Services, and Case Management departments. This role is essential in providing support across various areas as needed.
The responsibilities for Inpatient Care and Emergency Services include the strategic planning, collaboration, and execution of safe and effective patient care, which encompasses discharge planning in conjunction with interdisciplinary healthcare team members, ensuring superior patient care through the establishment of clinical protocols and pathways.
Monitoring patient outcomes and addressing any issues that arise is a critical component of this role. The manager is also responsible for the collaboration, development, and execution of effective patient discharge planning.Engagement with all relevant interdisciplinary team members is vital to ensure seamless coordination of patient care through the creation and utilization of clinical protocols and pathways.
It is imperative to achieve specific patient outcomes and evaluate any variances from established standards, addressing them as necessary.
The manager will ensure that the appropriate level of care and admission/discharge criteria are met by measuring and monitoring the severity of illness and service intensity through the use of interqual monitoring criteria.
Job Relationships:
Responsible to:
Chief Administrative Officer
Essential Job Functions:
People: Cultivates strong, positive relationships with all customers, both internal and external.
Adheres to Alleghany Health Standards of Performance consistently.
Maintains alignment with initiatives aimed at fostering a positive workplace environment. Supports leadership initiatives.
Responds to telephone inquiries in a timely and courteous manner.
Relays messages to team members appropriately and promptly. Communicates with upper management regarding staffing issues and protocol changes.
Collaborates with the CAO to ensure that all policies and procedures are current and compliant with The Joint Commission standards.
Works cooperatively with the CAO to assess educational needs and plan programs to meet these needs and regulatory requirements.Identifies and engages in improvement initiatives aimed at enhancing customer experience, optimizing workflow, and improving the work environment.
Participates in new employee orientation for all new staff and ensures competencies for nursing staff are completed.
Facilitates the delivery of annual mandatory and continuous education for staff using both internal and external resources in accordance with state and federal regulations and company policy.
Maintains employee education and training records.Assists with Quality Improvement initiatives alongside the Quality Improvement Officer.
Ensures the delivery of annual mandatory and continuous education for staff utilizing internal and external resources in compliance with state and federal regulations and company policy.
Quality:
Demonstrates the skills and knowledge necessary to effectively complete assigned tasks and fulfills all required educational programs.
Delivers safe, accurate, and timely patient care that aligns with Alleghany Health standards and departmental objectives.
Facilitates intradepartmental communications.
Collaborates with interdisciplinary team members to ensure exceptional patient care is achieved throughout the discharge process.
Assists in managing the flow of non-departmental staff and visitors.
Maintains information and computer files as directed by leadership.
Contributes to quality improvement data collection.
Updates physician preference cards as necessary through the scheduling system.
Generates and prepares reports for unit leaders or administration as required.
Monitors specific patient outcomes across all areas and evaluates to ensure excellent care is provided, addressing any issues as necessary.
Participates in all Performance Improvement initiatives as assigned, including HEN initiatives (e.g., Reducing Readmissions) and Meaningful Use indicator monitoring.Responsible for providing coverage in both the Emergency Room and Inpatient areas during short staffing or call-ins.
Responsible for preparing the staff schedule for both Inpatient and Emergency Room.Service:
Works diligently to meet every customer's needs.
Fully engaged, attentive, and available to assist others while on duty.
Participates in all Performance Improvement initiatives.
Maintains accountability for actions taken, adhering to the Nurse Practice Act, departmental guidelines, and hospital policies.
Provides a direct line of communication between patients, their families, nursing staff, and physicians.
Finance:
Accomplishes tasks efficiently, minimizing time, materials, and financial resources while prioritizing service.
Works productively during scheduled hours and offers assistance to others when tasks are completed.
Communicates surgical data to administration and relevant parties as requested.
Maintains awareness of average case times and updates as per policy and when requested.
Possesses a high level of knowledge regarding Revenue Cycle Processes, as well as CMS and commercial insurance concepts.
Growth:Demonstrates the ability to respond positively and productively to change.
Engages in continuous improvement efforts, proposing and implementing methods to enhance care and service.
Assists with data analysis related to surgical trends.
PROFESSIONAL REQUIREMENTS:
Qualifications:
Education/
Experience Requirements:
Graduate from an accredited nursing program, with a Bachelor's degree preferred or current enrollment in a program.
Three or more years of prior management experience in nursing or a minimum of two years of supervisory experience preferred.
Knowledgeable regarding the North Carolina Nurse Practice Act.Licensure/Certification Requirements:
Current North Carolina Registered Nurse Licensure. Current BLS certification required and obtained within three months of hire. ACLS and PALS certifications required and obtained within six months following hire.
