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Field Service Technician

2 months ago

Cuba City, Wisconsin, United States Windstream Full time
About the Role

Windstream's team of Field Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States.

Our team of Field Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Field Service Technicians create meaningful connections with customers that create long-term relationships.

Key Responsibilities
  • Install and repair business communications services including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services that resolve their communications needs.
  • Work in both buried and aerial plant requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicle.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements
  • Basic technology and math skills
  • Valid driver's license and safe driving record
  • Ability to distinguish colors in use of color-coded cable
  • Ability to use equipment with maximum load capacity of 275lbs
  • Ability to lift up to 50lbs, capable of working aloft
  • Ability to successfully complete required safety training
  • Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours
  • Ability to respond to after hour callouts
Preferred Qualifications
  • Customer service or sale experience
  • Certifications or training directly related to the position
  • Two-year technical degree in computers or electronics, or the equivalent in work experience
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Standing Continuously: 67-100%
  • Walking Continuously: 67 – 100%
  • Sitting Occasionally: 0-33%
  • Driving - Car: Occasionally: 0-33%
  • Van: Continuously: 67-100%
  • CMV: Occasionally: 0-33%
  • Climbing: Continuously: 67-100%
  • Bending: Continuously: 67-100%
  • Crouching: Continuously: 67-100%
  • Pushing-Pulling: Continuously: 67-100%
  • Carrying: Continuously: 67-100%
  • Reaching Above Head: Continuously: 67-100%
  • Lifting-Lowering >1-15 lbs: Continuously: 67-100%
  • >15-30 lbs: Continuously: 67-100%
  • >30+ lbs: Continuously: 67-100%
  • Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100%
  • >Fine Manipulating: Continuously: 67-100%
  • Operate Foot Control: Occasionally: 0-33%
  • AUDIO VISUAL NEEDS
  • Hearing: Continuously: 67-100%
  • Near Vision: Continuously: 67-100%
  • Far Vision: Continuously: 67-100%
  • Peripheral Vision: Continuously: 67-100%
  • Depth Perception: Occasionally: 0-33%
  • Color Discrimination: 34 – 66%
Exposures

The employee will be exposed to:

  • Cold: Frequently: 34-66%
  • Heat: Frequently: 34-66%
  • Dampness: Occasionally: 0-33%
  • Heights: Occasionally: 0-33%
  • Vibration: Occasionally: 0-33%
  • Skin Irritants: Occasionally: 0-33%
  • Lung Irritants: Dust: Occasionally: 0-33%
  • Fumes/Gases: Occasionally: 0-33%
Equipment Used

The employee will use the following equipment:

  • Test Equipment
  • Ladders
  • Climbing Hooks
  • Hand and Power Tools
  • Van
Benefits

Windstream offers a comprehensive benefits package, including:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance
Windstream CIB Statement

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Employee Resource Groups

Windstream is proud to have a diverse and inclusive workplace, with Employee Resource Groups that support and empower our team members. These groups include:

  • WinVets – Veteran Employee Resource Group
  • WOW – Women Employee Resource Group
  • WINPRIDE – LGBTQ+ Employee Resource Group
  • WBPN – Black Professional Resource Group
  • WARG – Ability Resource Group
  • LaFamilia –Hispanic Resource Group
Equal Opportunity Employer

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.