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Housing Counselor Coordinator

3 months ago

Los Angeles, California, United States Faith and Community Empowerment Full time

Benefits:

Health insurance

Paid time off

FACE is looking for a HUD-Certified Housing Counselor/Coordinator to join its Housing Team. If you are not certified, you can get certified after being hired. The Housing Counselor is responsible for providing a full range of client services for financial education, first-time home buying, and foreclosure prevention programs, including group education workshops, seminars, and individualized guidance. They will gather documentation needed to evaluate creditworthiness and eligibility of mortgage applicants for various homeownership programs, including mortgage loan products and down payment assistance. They will also be involved in delinquency counseling, assessing documentation to determine home retention workout options, which includes loan modifications and the California Mortgage Relief program. In addition, they will maintain positive and effective relationships with clients and program stakeholders. This job requires working on Saturdays/weekends.

DUTIES TO BE PERFORMED

Coordinate/conduct case management, training and outreach for housing counseling and homebuyer education.

Conduct group education on a variety of topics relative to financial literacy, home buying and foreclosure prevention.

Conduct one-on-one sessions with prospective borrowers in order to: analyze financial and credit information, determine customer financing objectives, eligibility of down payment products and gather any additional required information to determine mortgage readiness.

Conducts one-on-one sessions with delinquent homeowners to assist clients in evaluating opportunities available through various foreclosure prevention programs.

Identify, develop and maintain a quality network of business relationships that serves as a recurring source of referrals for new clients.

Maintain current knowledge of industry program requirements pertaining to financial literacy, homeownership, and foreclosure prevention.

Entering a client's personal details into our Client Management System (Mpact Pro)

Case and session creation/documentation in Mpact Pro

Maintaining client documents and forms that have been uploaded on our file sharing system (ShareFile)

Schedule appointments, meetings, and reservations as needed

Help to coordinate various in-person and virtual events

Work with marketing team to develop digital and physical collateral to promote various events and programs

REQUIRED SKILLS & EXPERIENCE

HUD-Certification for Housing Counseling highly desired (Certificate or other proof of certification can be obtained after being hired)

Excellent verbal and written communication skills

Excellent computer skills and proficiency in Microsoft Office suite of products

Strong interpersonal skills necessary to work effectively with a variety of people and organizations

Ability to plan, prioritize, and follow through within deadlines and case management

Attention to detail and accurate data input of client data in client tracking database

Must be able to work with minimal supervision

Passion for service and strong desire to grow

Perform other duties of similar nature or level as required

PREFERRED SKILLS & EXPERIENCE

Bilingual (English/Korean and/or English/Spanish Preferred)

Previous housing/lending/real estate industry experience a plus

Networking skills and having contacts with industry professionals a plus

FLEXIBILITY OF HOURS

This position requires Saturday hours minimum once or twice a month. The individual is expected to fulfill his/her job responsibilities beyond scheduled work hours. This may include community meetings and events in the evenings or weekends. The individual is also expected to participate in FACE's events which may occur outside of the regular business hours. This includes travel related to FACE events and job training.

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