Medical Bill Review Manager

2 months ago


Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

Are you looking for a new challenge in the insurance industry? Zurich North America Claims is looking for a dedicated Medical Bill Review Manager to join their team in Schaumburg, IL.

At Zurich North America Claims, work-life balance and flexibility are key priorities. The ZNA Claims hybrid work model provides flexibility for employees to work individually in their preferred locations, while also encouraging in-person connections and collaborative activities when beneficial.

In this role, you will manage a team responsible for researching and resolving technical issues related to medical bill reviews. Your responsibilities will include ensuring the accuracy of medical charges according to regulations, fee guidelines, and client instructions. You will also oversee day-to-day operations, vendor relationships, performance management, and continuous development to achieve operational excellence.

Key Responsibilities:

  • Lead and direct the team in their daily activities
  • Monitor vendor performance and conduct performance reviews
  • Collaborate with various stakeholders to address specific needs
  • Implement process improvements to enhance customer satisfaction
  • Develop and motivate team members
  • Manage performance and provide feedback
  • Communicate organization information transparently
  • Build a workplace culture aligned with the company's values
  • Maintain confidentiality of claims information
  • Stay updated on industry trends and best practices
  • Contribute to team efforts and projects

Basic Qualifications:

  • Bachelor's Degree with 3+ years of experience in Bill Review, OR
  • High School Diploma with 5+ years of experience in Bill Review
  • 2+ years of management experience
  • Knowledge of CPT and ICD-9 codes as well as medical terminology
  • Proficiency in Microsoft Office

Preferred Qualifications:

  • Prior management experience
  • Strong communication and organizational skills
  • Customer service experience
  • Analytical and problem-solving abilities
  • Experience multitasking in a collaborative environment
  • Knowledge of insurance industry practices and regulations
  • Experience working across different work groups

If you are looking for a rewarding career with growth opportunities, Zurich North America could be the place for you. Join a global organization with a rich history of managing risk and supporting resilience. Be part of a diverse and inclusive environment where your voice and ideas can make a real difference.



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