Implementation Manager
3 weeks ago
We're looking for a self-sufficient, resourceful, and versatile individual to join our hard-working team at Schoolinks. This role is an equivalent of a technical project manager or a technical CSM.
Your Responsibilities Will Include...
Understand data dependencies and help resolve data issues
Problem solve and coordinate data integration with our clients and CSMs
Conduct problem solving sessions with clients and help troubleshoot
Engage and follow up with partners to drive adoption and speed up implementation process
Continuously define, document problems and challenges faced by our partners
Assist the product team with quality assurance and improvement of the product
Help drive adoption and usage throughout implementation period
Requirements
- Project management skills (understand task dependencies/sequence and manage of tasks)
- 4+ years experience as an implementation specialist for any SaaS company
- Ability to write and run scripts is a plus
- You like presenting in front of large crowds and are very confident
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Benefits - 100% health care coverage
- 401K with matching
- Dental & Vision
- Paid maternity leave
- Annual team offsite
- Office in East Austin (non-remote only)
SchooLinks focuses on K-12 Education. Their company has offices in Austin. They have a mid-size team that's between employees. To date, SchooLinks has raised $10.6M of funding; their latest round was closed on March 2021.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
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