Customer Service Associate
1 month ago
LOOKING FOR A FULLY REMOTE CUSTOMER SUPPORT ASSOCIATE EMPLOYEE WITH 2+ YEARS OF CSR EXPERIENCE THAT CAN START 3/20 OR 3/27
PAY: $22.25/HR WITH ALL BENEFITS
Job Description:
As a Technical Support Engineer in the CS/Technical Support team, you'll work on problems at a deep technical level not normally experienced in a typical consumer environment
•You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations
•In addition to solving issues for customers and partners, you'll be a key player recommending product changes, documenting solutions, and automating log analysis
•Providing prompt, efficient, detailed service by engaging directly with Blink's customers via phone and email
•Working with other customer support teams to ensure a consistent and high-quality level of support
•Being a voice and advocate for our customers when something doesn't feel right
•Working with customers to understand how they use Blink's products to resolve their issues and maximize their investments
•Acting as an advocate for our customers by reporting and acting on observed areas for improvement
•Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
•Assisting with customer communication during Blink's critical launches and support events
•Working across the customer service spectrum to ensure a consistent and highest-quality level of support
•Developing detailed knowledge about specific product lines and features
•Driving projects that improve support-related processes
•Supporting Blink Subscription service
Skills:
customer service, call center, microsoft office, customer support, data entry, customer service oriented, customer service support
Additional Skills & Qualifications:
Basic Qualifications
• 3+ years prior Customer Service Experience (technical customer service exp, tech role (example, genius bar) face to face or call center acceptable.
• Ability to communicate professionally – with maturity and self confidence
• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
• High School Diploma or equivalent
Experience Level:
Entry Level
About Aston Carter:Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
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