![B&H Photo](https://media.trabajo.org/img/noimg.jpg)
Customer Service Associate
2 weeks ago
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website.
Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articlesand always-great prices.
B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment.
Job Overview:
The Customer Service Agent is a mission-critical position responsible for ensuring and maintaining B&H's exemplary level of customer service and satisfaction.
our customer.
Responsibilities include helping customers with order inquiries, changes to orders, returns, exchanges, and above all, making every effort to provide customers with the level of service and solution that we all want from our favorite brands.
We want people who love turning lemons into lemonadeEssential Responsibilities:
- Address customer inquiries by providing information on orders, billing information, and shipping status
- Resolve issues by listening to the customer's situation, determining the cause of the issue, providing the best solution to the problem, expediting the correction, and following up to confirm resolution
- Ensure customer satisfaction through top notch interpersonal communication, problem solving, attentiveness, and patience
- Turn every interaction into a brandbuilding experience that deepens customer connections to B&H
Specific Knowledge, Skills and Abilities:
- Friendly personality with a talent for solving problems and a builtin gift for engaging with people
- Embodies a professional demeanor and enjoys providing friendly, polite, and courteous customer service
- Must be articulate and possess excellent interpersonal and communication skills
- Must be comfortable working with computers and possess strong analytical skills
- Must be a team player who enjoys working collaboratively
- Ability to become familiar with company policies and procedures
- Must be comfortable being on the phone for extended periods of time
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
If you believe you require such assistance to complete this form or to participate in an interview, please let us know.
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