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Scheduling Coordinator

3 months ago

Poughkeepsie, New York, United States Empress Ambulance Services Full time

Empress Ambulance Services

Location: Poughkeepsie, NY

Department: Scheduling
FLSA Status: Non-Exempt

Position Summary

Under limited supervision, the primary focus of theCoordinator - Scheduling(Coordinator) is to oversee scheduling and pay roll of field staff within the Empress EMS - North Division. The Coordinator possesses the education and experience in areas of management, planning, solid knowledge of scheduling practices, problem solving to maintain proper staffing to the Operations Section.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Acts under the direction of the Lieutenant - Scheduling (Lieutenant)
  • Maintains a positive and respectful attitude
  • Works with supervisors from Scheduling and other Departments to ensure proper management of system, reports issues to superiors as necessary
  • Demonstrates flexible and efficient time management and ability to prioritize duties
  • Maintains appropriate customer relations
  • Punctual
  • Assists Lieutenant in assuming the accountability and responsibility for their division's staffing needs, counsels and assists subordinate staff; reviews activities and provides leadership and guidance regarding various issues and concerns
  • Fosters a harmonious, inclusive work environment and effective working relationships among staff and all co- workers. Models and ensures appropriate workplace behavior that reflects the values of Empress Ambulance Service
  • Ensures the professional and technical development of assigned staff. Provides direct and specific feedback regarding accomplishments and areas needing improvement
  • Oversees activities and handles various issues occurring during their shift
  • Working knowledge of, and adherence to Empress EMS policies and procedures
  • Ensures compliance with established policies, guidelines, protocols and procedures, identifying and correcting any deficiencies
  • Ensure subordinate staff is informed, educated, and knowledgeable of changes in policy or protocol
  • Responds to personnel-related issues in accordance with established polices, guidelines, protocols, and procedures; handles issues and provides direction and assistance through subordinate supervisors. Keeps staff informed and educated of changes in policy or protocol
  • Long term schedule management
  • Coordination of Permanent schedule
  • Coordination of Future schedule
  • Coordination of Vacations for Field Staff
  • Coordination with outside agencies to ensure contracted staffing needs
  • Maintenance of records regarding employee lateness and absences
  • Issues disciplines as appropriate in accordance with Collective Bargaining Agreement
  • Completes all shift documentation as required, including but not limited to: end of shift reports, etc.
  • North Division Pay Roll Administrator
  • Acts as part of, and in accordance with the Incident Command System
  • Subject to off duty emergency recall as necessary
  • Reviews and recommends changes to existing policies, guidelines, protocols and procedures
  • Effectively present information and respond to questions from, administration, supervisors, other agencies and facilities, subordinates and the general public
  • Other responsibilities as deemed necessary and appropriate by superiors

Qualifications:
  • High School diploma or equivalent.
  • Basic computer knowledge (Microsoft Excel and word)
  • Must be able to multi-task; answer phones and wait on employees in office.

Physical Requirements:
  • Occasionally: Walking inside, carrying no greater than 25 pounds, kneeling, stooping, bending, leaning
  • Frequently: Hearing/listening, clear speech, touching, typing
  • Constantly: Sitting, seeing


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI