Customer Service Representative/Community Scheduler

2 weeks ago


Poughkeepsie, New York, United States WMC Health Full time
Job Title: Customer Service Representative/Community Scheduler

MidHudson Regional Hospital is seeking a highly skilled Customer Service Representative/Community Scheduler to join our team. As a key member of our Radiology department, you will be responsible for coordinating and performing all scheduling & pre-registration of all Radiology modalities within the hospital.

Responsibilities:
  • Communicate with patients and referring physicians to describe nature and time requirements for requested appointments.
  • Schedule appointments according to each modality's requirements and restrictions.
  • Pre-register patients at the time of scheduling, entering and verifying all patient demographics, insurance, guarantor, ordering physician, and reason for examination.
  • Code all procedures using ICD-10 for proper billing.
  • Enter orders accurately and ensure proper paperwork is provided to the patient.
  • Verify patient identity using two forms of ID in accordance with HIPAA.
  • Maintain orders from physician's offices to keep current and organized.
  • Log daily refrigerator temperature for contrast solutions.
  • Attend all Radiology departmental meetings unless excused.
  • Perform other duties as assigned.
Qualifications/Requirements:
  • A minimum of one year of experience in a customer service setting.
  • Competency in computer and general office skills.
Education:
  • High school graduate or equivalent required.
Licenses/Certifications:
  • N/A
About Us:

MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley's most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area's only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.



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