Customer Service Representative Radiology Scheduler

5 days ago


Poughkeepsie, New York, United States Westchester Medical Center Full time

The Customer Service Representative Radiology Scheduler is a vital role at Westchester Medical Center, responsible for coordinating and performing all scheduling & pre-registration of all Radiology modalities within the hospital. This position requires strong communication and organizational skills to ensure seamless patient experiences.

  • Coordinate and schedule appointments for patients and referring physicians, taking into account the requirements and restrictions of each modality.
  • Pre-register patients at the time of scheduling, verifying all necessary information, including demographics, insurance, guarantor, ordering physician, and reason for examination.
  • Enter and verify orders accurately, ensuring proper paperwork is provided to the patient.
  • Verify patient identity using two forms of ID in accordance with HIPAA regulations.
  • Maintain orders from physician's offices to keep current and organized.
  • Log daily refrigerator temperature for contrast solutions.
  • Attend all Radiology departmental meetings unless excused.
  • Perform other duties as assigned.
Requirements
  • A minimum of one year of experience in a customer service setting.
  • Competency in computer and general office skills.
Education
  • High school graduate or equivalent required.
Other
  • This role may involve exposure to human blood and other potentially infectious materials. The individual must exercise universal precautions, use personal protective equipment, and learn the policies concerning infection control.


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