Customer Service Representative/Scheduler

3 weeks ago


Poughkeepsie, New York, United States WMC Health Full time
Job Summary:

The Customer Service Representative/Scheduler is responsible for coordinating and performing all scheduling & pre-registration of all Radiology modalities within the hospital. This role requires strong communication and organizational skills to ensure seamless patient experiences.

Key Responsibilities:
  • Coordinate and schedule appointments for patients and referring physicians.
  • Pre-register patients at the time of scheduling, verifying all patient demographics, insurance, guarantor, ordering physician, and reason for examination.
  • Enter and verify orders accurately, ensuring proper paperwork is provided to the patient.
  • Verify patient identity using two forms of ID in accordance with HIPAA.
  • Maintain orders from physician's offices to keep current and organized.
  • Log daily refrigerator temperature for contrast solutions.
  • Attend all Radiology departmental meetings unless excused.
  • Perform other duties as assigned.

Requirements:
  • A minimum of one year of experience in a customer service setting.
  • Competency in computer and general office skills.

About Us:

MidHudson Regional Hospital is a leading healthcare provider in the mid-Hudson Valley, offering advanced services and care to our community. As a member of our team, you will have the opportunity to make a meaningful impact in the lives of our patients and their families.

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