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Food and Beverage Supervisor

4 months ago

Waterloo, Iowa, United States Bally's Black Hawk Full time
Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Assist with developing schedules and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Monitors appearance of food/beverage served and communicates deviations in accordance with established standard and conducts regular table-touches to ensure guest satisfaction
Provide hands-on leadership for all food and beverage outlets, providing guidance and coaching to team members and make recommendations on discipline where necessary.
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Order and stock food and beverage items and maintain inventory control.
Ensure all areas of the restaurants (front of house) are maintained and comply with sanitation standards.
Have complete knowledge of all casino events and promotional activities.
Ensure the safety and security of team members and guests.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs and ensure customer service standards are followed by all team members and addresses issues as they arise.
Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
Responds to guest needs and reports problems to Manager.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Minimum two (2) years previous food and beverage customer service experience required, preferrable in hospitality, restaurants or gaming.
Minimum one year supervisory experience
Excellent verbal and written communication skills, and the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
Understand and adhere to all liquor control laws and regulations, sanitation and health department regulations for safe handling of food and alcohol, and any other federal, state, and/or local regulations.Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Language Skills Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Reasoning Ability Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits required by federal, state and local regulations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with Disclaimer Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Bally's Corporation is the leading U.S Omni channel provider of land-based gaming and interactive entertainment. Be sure to join the fast-growing team today Source: Hospitality Online