Fleet Maintenance Operations Supervisor

1 month ago


Akron, Ohio, United States Ryder System Full time

As an Operations Supervisor, you'll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.The " Ops Supervisor " assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location.The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees.The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met.As with all Ryder shop positions, the Ops Supervisor, or " Shift Supervisor ", is responsible for adhering to all Ryder Maintenance Operations policies and procedures.Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Customer Management:Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care Plan



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