Senior Client Manager, Employee Health

3 weeks ago

Virginia Beach, Virginia, United States Marsh Full time

Senior Client Manager, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Client Manager, Employee Health & Benefits at Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As a Senior Client Manager on our Employee Health & Benefits team, your main focus will be providing advanced client service and ensuring the smooth implementation and management of client accounts. You'll be the go-to person for resolving complex issues related to claim resolution, billing, and eligibility, and you'll make sure the benefits consultants are always in the loop. Your input in market strategy discussions and proactive requests for benchmarking data will play a key role in shaping our approach. When it comes to the marketing process, you'll take the lead, ensuring that all RFP documents are accurately gathered and exploring negotiation opportunities. Your role will also involve driving carrier negotiations and overseeing the implementation of technology solutions, making sure our clients experience a seamless transition and that client expectations are exceeded. Your knack for preparing client presentations, developing meeting agendas, and coordinating important plan documents will be highly valued, as you navigate the enrollment process from start to finish. And of course, you'll collaborate with compliance resources to ensure everything is in line with regulations. You'll have the confidence and ability to drive client strategy and directly interact with decision-makers. At the end of the day, your dedication to exceptional client service, driving strategic initiatives, and successful client account management will truly make a difference in your role and our client experience.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • Bachelor's degree or equivalent work experience required
  • Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
  • Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
  • Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

  • 5-7 years of experience in Benefits or HR preferred
  • Life & Health License or ability to obtain within 90 days

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Hybrid work - 3 days in office
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAMID

#MMAEHB

#LI-Hybrid

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