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Community Manager

4 months ago

Boston, Massachusetts, United States NetVirta Full time

NetVirta is in the business of satisfying the world's desire for better-fitting products. Since our MIT origins in 2008, we've partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit helmets, and fashion brands like Victoria's Secret to ensure shoppers are happy with the fit of their online purchases. All of this is enabled by our world-class, smartphone-based 3D body scanning technology, commercially known as CurveCapture (medical) and Verifyt (retail).

About the role

We're seeking an enthusiastic and dynamic Community Manager to join our team to help our consumer-facing efforts. As our Community Manager, you will spearhead the creation of our ambassador program and actively engage with our community across diverse platforms and channels. Your responsibilities will include nurturing relationships with key influencers and advocates, all while staying attuned to community sentiment and fostering genuine interactions.

This is a collaborative position that also requires a high degree of independent work due to the nature of our small team. The Community Manager will report to the Director of Growth.

Responsibilities

  • Engage with community members across various platforms and channels, fostering relationships and driving meaningful interactions.
  • Act as NetVirta's brand ambassador, enthusiastic in representing and promoting our product, features and community initiatives.
  • Monitor community discussions, responding to inquiries, feedback, and concerns in a timely and helpful manner.
  • Implement community engagement programmes and strategies to encourage participation, collaboration, and advocacy.
  • Identify and cultivate relationships with key influencers and advocates within the community.
  • Utilize digital platforms and tools to facilitate interaction, collaboration and knowledge sharing among community members.
  • Onboard ambassadors and provide necessary training so that they can up-to-speed quickly.
  • Collaborate with internal teams to gather insights and feedback from the community to inform product development, marketing strategies, and customer support.
  • Enforce community guidelines and standards to maintain a positive and inclusive environment.
  • Track and analyze community metrics and performance data to measure engagement and identify opportunities for improvement.
  • Stay updated on industry trends, best practices, and emerging technologies in community management to drive innovation and effectiveness.

Preferred Skills & Experience

  • Bachelor's degree in marketing, communications, or related field.
  • 2-3 years of experience in community management, social media management, or related role.
  • Strong interpersonal and communication skills.
  • Possess organization skills to ensure smooth onboarding of new members to the community
  • Ability to work independently in a fast-paced, dynamic environment.
  • Fluent with social media and other platforms, understand their norms and features to easily engage with the community.
  • Willing to travel to host or attend community events and gatherings.
  • Natural networker and possess a strong network and contacts with past and present university students in Boston.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.

Benefits

  • Your choice of comprehensive benefits for you and your family's health, dental, vision
  • Paid time off for federal holidays
  • Competitive pay, stock options, and annual bonus eligibility
  • Significant opportunity for promotion or additional responsibilities as the company grows rapidly
  • Office location in the heart of Boston with convenience to the MBTA lines
  • Work at the cutting edge of high technology that will reshape consumer e-commerce experience
  • Casual dress and fun office atmosphere