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Part-Time Wine Guide
4 months ago
JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that the Restaurant at JUSTIN is the only winery restaurant to have received both a 2022 MICHELIN Star and MICHELIN Green Star and most recently, a Five-Star rating from Forbes 2023 Travel Guide . We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.
Are you passionate about the wine industry and enjoy providing amazing customer service? This may be the perfect opportunity for you.
We are seeking a new Part-Time Wine Guide to join the team. In this role, you will ensure each guest is greeted and sat for their desired tasting experience. You will pour and explain our wine and unique history in the region, serve and support in the dining room, and work closely with our chef team to create an amazing experience for all visitors.
This is a part-time position (scheduled up to 19 hours per week) and requires weekend availability.
Job Description
- Create and execute engaging, educational, and memorable positive guest experiences
- Responsible for supporting all daily activities related to the Tasting Room operation such as general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments
- Assist in the achievement of financial goals including:
- Tasting Room and Wine Society Lounge wine sales
- Tasting Room merchandise and food sales
- Tour Program signups
- Wine Society signup goals
- Perform monitoring and stocking duties as assigned
- Be timely and punctual with regards to scheduling requirements
- Be prepared to help other departments as needed
- Give tours as needed
- Ensure that the tasting room is tidy at all times (e.g. re-fold t-shirts, etc. as necessary).
- Assist in the development of a list of 50,000 non-club members to market to by coming up with innovative ideas to gather email addresses.
- Maintain clean and tidy work areas, including:
- Tasting Room - all bar areas must be clear of unnecessary POS, flyers, etc
- Tasting Room Office - the shared desk area must be clear and available for employees to use as necessary
- Garage - keep clean and free of unnecessary items, ensure all back stock of shopping bags, merchandise, POS, etc. is organized and easy for staff to find
- Warehouse - organization of the wine pallets must be done on a regular basis. Coordinate with a forklift certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly
- Resolve guest concerns/complaints using good judgment and tact. Elevate complaints to management when necessary
- Complete the JUSTIN Educational Training program
- Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
- Attend all TRM monthly and weekly meetings
- Two (2) years retail sales preferred
- High School Diploma or GED
- Must possess a passion for wine and the wine industry
- Proven success working with others
- Excellent communication skills and ability to relate to people at all levels
- Must be able to communicate verbally and in writing in English
- Must be able to perform basic calculations such as adding, subtracting and dividing
- Ability to carry out detailed written or oral instructions
- Ability to identify and resolve problems in a timely manner
- Must complete the JUSTIN Vineyards & Winery education program upon being hired
Additional Information
- Wine and Merchandise Discounts
- All the FIJI water you can drink at work
- Wine Education Program
- Fun Work Environment
The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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