Senior Analyst-Membership Rewards Program Management

4 weeks ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are looking for a Senior Analyst, MR Program Management who will support and lead various initiatives of the MR program, maintain program controls and key performance indicators (KPIs), explore and evaluate program risk, and support overall excellence on the program. It's an exciting time to join the team with significant opportunity for impact as we modernize the program infrastructure and focus on the customer experience.

Success will require a strong customer first mindset, an ability to support technical workstreams, project manage varying topics and effectively building relationships with core partner including, Product, Servicing, Tech, General Counsel's Office, Control Management, Compliance, and others.

Responsibilities include:

Develop understanding on Membership Rewards platforms, policies, processes, and capabilities across all MR products to improve program operationsSupport day-to-day program operations and inquiries related to Issue Management, Corrective Actions, Process Risk Assessments, Audit, Regulatory and ComplianceProactively anticipate operational risks and define appropriate controls; Communicate and collaborate across MR stakeholders, including Product, Enterprise Platforms, Legal, Compliance and ServicingIdentify customer pain points, mitigate issues and execute initiatives to enhance the customer experience.Minimum Qualifications: Positive "roll-up your sleeves" attitude with a proactive mindsetDemonstrated success with project management and data analyticsEnergetic team player with a passion for our customers – plus the ability to see issues from a customer and regulatory POVExceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisionsCalm under pressure and flexible amidst changeIndependent self-starter, able to deliver results with minimal supervisionDesire to work in a fast-paced collaborative environment and juggle multiple projects seamlesslyProficiency in MS Office Suite – Excel and PowerPoint. Tableau, Archer, and workflow management systems experience helpful. 1+ year(s) experience in project management or analytics Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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