Global Senior Director of Segment Management

2 months ago

Smyrna, Tennessee, United States franke Full time
About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow's demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

We are seeking an experienced team leader who has a healthy balance of engineering background and customer development experience in the B2B commercial equipment and fabrication industry.

This newly established global leadership role will report to the Global Vice President of Marketing and will have 3-4 experienced Global Directors of Segment Management reporting to their role and will indirectly lead a team of 10 segment managers, based in each of 3 business units (APAC, AMERICAS, and EMEA). The scope of responsibility is global, working with some of the top global QSR and C-Store brands.

Your tasks
  • Help lead change management as we establish new roles and processes for the Foodservice Division.
  • Partner closely with Sales Leadership in all three regions, APAC, AMERICAS and EMEA and the Global Senior Director of Product Management.
  • Develop and/or update business processes fostering collaboration, transparency and consistent communication between customer, sales, and product management functions.
  • Collaborate with the Global Marketing leadership team, including Strategic Pricing, Product Management, Product Data Management and Marketing Communications.
  • Actively engage in and sponsor critical business processes like GPDP, portfolio management governance, joint business, and strategic business planning.
  • Achieve sales growth targets as defined and market share gains as defined by combining technical product knowledge, engineering aptitude, and strong sales persuasion skills to identify current and future customer needs.
  • Collaborate with frequently product management to turn customer needs/VoC into new products, services, and solutions that generate revenue and improve profitability.
  • Must engage with and support our customers, capturing vital voice of customer and identifying opportunities for the company to solve their needs.
  • Lead the segment management team:
    • That will be responsible for working closely with our customers and our sales teams.
    • That will partner with global product management to launch new products and drive sustainable, profitable growth.
    • That will feed into and influence the direction of the product roadmaps.
    • That will help support product lifecycle initiatives with respect to customer engagement, support, and execution.
  • Ability to travel up to 40% with international travel for business collaboration.
  • Develop, maintain and sustain relationships with Brands including corporate/HQ, equipment teams and accounts to assure complete understanding and knowledge of customer operational and menu objectives and plans along wit customer political atmosphere.
Requirements
  • A 4-year degree is essential.
  • 5 years of product development/engineering experience.
  • 5 years in a commercial/sales role, business development, or key account management.
  • 4 years in a people leadership role, including talent management, performance management, recruiting, and people development.

Desired Skills:

  • Solid Change Management Skills: The ability to lead and manage organizational change effectively.
  • Outstanding Communication Skills: Clear and effective communication across teams and stakeholders.
  • Solid Commercial Acumen: Understanding of business dynamics, market trends, and financial aspects.
  • Solid Engineering/Design: Technical expertise to bridge engineering and customer needs.
  • Outstanding Influencing Skills: Persuasion and collaboration to drive results.
  • Cross-Functional Leadership: Ability to work across departments and functions.
  • Solid Financial Analysis Skills: Understanding financial metrics and decision-making.
  • Proven People Management Skills: Talent development, performance, and team leadership.
  • Strategic Mindset & Strategic Planning Experience: Long-term vision and planning.
  • Bias for Action: Proactive approach to achieving goals
What we offer you
  • Openness to your ideas, a collegial working atmosphere at all levels and a hands-on mentality
  • A wide range of learning opportunities from language to management training through our Franke Academy
  • Clear focus on internal development
  • Detailed onboarding
  • Competitive salary
  • Comprehensive benefits package including a free onsite clinic (medical benefits, dental, vision)
  • Free life insurance, 401k match up to 4%, paid time off and 11 paid holidays
Contact details

A world of opportunities - for our people, and maybe for you?

Nadja Guenthard, Global Head of Recruiting & talent

Stephanie Myers, HR Business Partner Foodservice Systems U.S.

#LI-NG1


For more information see:

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

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