eCommerce Product Owner

2 months ago

Nashville, Tennessee, United States Trane Technologies Full time
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Do you want to help save the planet? Do you want to directly contribute to an organization committed to reduce its customer carbon footprint by 1 Gigaton of Carbon Dioxide? As a world leader in creating comfortable, sustainable and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Sustainability is at the center of our strategy and influences how we make every decision.

As a strategic growth initiative for Trane Residential HVAC and Supply, the Digital Products team is developing software solutions that will transform the customer experience.



Job Summary:

This Product Owner position is critical to the success of Trane's Residential Digital business. You will lead an agile software development team in the creation and expansion of Trane's eCommerce software application which supports our external dealer and service contractor customers to enable greater levels of efficiency and loyalty. The successful candidate will leverage their technical aptitude and previous digital product ownership experience to build the next generation of digital self-service capabilities for our external partners.

The product owner will define and lead software development sprints, create user stories, and drive team goals through prioritization. You will lead the gathering, writing, & management of functional and non-functional requirements, technical requirements and acceptance criteria in epics, user stories & tasks. You will be responsible for the collection, analysis and testing of statistical information and data for further presentation to technical and business stakeholders using diagrams, tables, charts, graphs, documents and reports. You will work with portfolio and business leaders to create the product vision and contribute to the development and execution of the business and portfolio strategy.

Thrive at work and at home:

  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off, including in support of volunteer and parental leave needs.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.
  • Learn more about our benefits here

Responsibilities:

  • Provide full accountability and transparency for delivery and success of the assigned product
  • Provide effective leadership to onshore and offshore development teams including creating user stories and acceptance criteria, planning sprints, selecting individual stories to go into any given sprint, managing backlog, organizing stories into customer releases, and making final determinations of whether any given piece of work is complete
  • Define and lead the execution of the product vision within the context of building external partner tools that help drive their loyalty to our brand
  • Work closely in a "hands-on" style with development team including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis
  • Collaborate with other leadership as needed to align on strategy and execution path to most effectively deliver results
  • Provide updates, information and demos of product features and progress against timelines to stakeholders including business leadership and external partners/vendors
  • Conduct or facilitate voice of customer activities to identify business, customer, and user needs based on stakeholder interviews, focus groups, "day-in-the-life" studies, and advisory panels. Represent the needs of identified target personas in all activities. Capture user and business needs in the form of user stories, functionality expectations, performance requirements, test plans, acceptance criteria, and system interactions
Qualifications:
  • Bachelor's degree in science, technology, engineering, or mathematics fields
  • Agile product development experience
  • 3+ years of experience as hands-on business analyst, product owner, or product manager of software based solutions
  • Demonstrated success working with engineering teams to plan, develop, refine, and launch successful software products
  • Ability to research and explore product and feature opportunities and user experience improvement
  • Excellent written and verbal communication skills
  • Able to quickly adapt to change and navigate ambiguous problem spaces
  • Self-starter and ability to work with little instructions and collaborate with diverse teams
Desired Qualifications:
  • Knowledge of/experience in HVAC system domain
  • Experience implementing eCommerce solutions, preferably via Salesforce B2B Commerce
  • Experience partnering with external implementation partners
  • Masters degree or higher in identified or applicable field
  • 5+ years of experience as hands-on business analyst, product owner, or product manager of software based solutions
  • Familiarity with Confluence, JIRA, and experience design (XD)
  • Experience leading or collaborating with remote teams (including international)

Key Competencies:
  • Leadership & Accountability: Possesses the mind-set of a business leader, with a focus on delivering measurable business and customer value and optimizing ROI
  • Decisive: Makes decisions and prioritizes effectively using data and facts
  • Communication: Strong communicator of business and technical information at all levels of the organization
  • Business knowledge: Strong familiarity with software development processes


We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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