Crisis Response Services Supervisor

Job Announcement

This is an exciting time to join Fairfax County Government as we shape racial and social equity policies in the county through the One Fairfax Policy. Using this framework, we intentionally consider equity when making policies or delivering programs and services. To learn more, we highly encourage you to view the One Fairfax webpage. Plus, check out the Top 5 Reasons to Work with the Department of Family Services Domestic and Sexual Violence Services.

ABOUT THE POSITION:
The Crisis Response Services (CRS) Supervisor is a leadership position in the Division of Domestic and Sexual Violence Services (DSVS). This position supervises the CRS programs, including the Domestic and Sexual Violence 24/7 Hotline, the Lethality Assessment Protocol (LAP) crisis line, and the Hospital Accompaniment program.

Under the general guidance of the CRS Program Manager, the CRS Supervisor performs

Supervises CRS staff and provides daily program oversight to include management of personnel, data and reporting, training and interventions, documentation processes, and outcomes.Manages, develops and implements crisis services programming, program development, process improvements, and performance management.Conducts weekly individual or group supervision and regular coaching sessions with staff.Creates and implements policies, procedures, and practices that ensure consistent, successful, and effective service delivery in CRS based on best and promising practices, the DSVS strategic plan, and compliance with regulatory and accrediting bodies.Develops, monitors, analyzes, and evaluates CRS key performance indicators, outputs, outcomes, and workplans to ensure quality provision of services and to identify successful strategies to better reach persons impacted by domestic, sexual, and family violence, stalking, and human trafficking.Guides staff in conducting assessments of customers based on risk/lethality factors, focusing services on risk reduction, safety planning, and providing community resources and with making appropriate referrals based on customers' needs, strengths, and available formal and informal resources.Coordinates staff schedules and shift coverage, and reviews and approves on-call schedules.Establishes and maintains ongoing relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to accessing crisis intervention services.Provides rotational, on-call supervisory support to DSVS staff, contracted staff, and volunteers who manage the Domestic and Sexual Violence 24/7 Hotline and respond to the Lethality Assessment Protocol (LAP) line.Serves as an expert on issues related to CRS concerning domestic and sexual violence, stalking, and human trafficking.May represent DSVS at various local, state, and national meetings and events.
KNOWELDGE, SKILLS, and ABILITIES:Ability to plan and direct the activities of a large group of human services professionals;Knowledge of the principles and practices of casework supervision;Knowledge of current social service trends and methods/approaches to address them;Knowledge of performance management;Thorough knowledge of federal, state and county regulations and guidelines relating to the assigned area of specialization and the ability to accurately apply, interpret and administer them;Ability to solve problems and resolve conflicts;Ability to develop and implement creative approaches to address needs;Ability to communicate clearly and concisely, both orally and in writing;Ability to maintain professional ethics and confidentiality of client information;Ability to establish and maintain effective working relationships with a variety of individuals;Ability to collaborate across organizational boundaries to find common ground with a widening range of stakeholders.
ILLUSTRATIVE DUTIES:
Provides day-to-day guidance and direction to a group of social services specialists on case related issues, policies and procedures, and agency initiatives;Ensures acceptable levels of quality and quantity in the delivery of services;Plans caseloads, assigns cases and reviews case records and reviews and signs off on service plans, case assessments, and other reports which require supervisory review;Identifies crisis situations and provides intervention as needed to address difficult or dangerous client situations;Interviews job applicants and makes recommendations for hiring, prepares and conducts formal and informal performance evaluations, and handles performance and discipline issues in a timely manner and in accordance with County personnel policy;Reviews the work of individual social services specialist and provides feedback and instruction;Communicates performance expectations; monitors performance and outcomes of staff against the goals and objectives of the program;Approves and monitors expenditures for client services consistent with the program budget and client outcomes;Solicits concerns, issues and recommendations from staff regarding programmatic needs and systemic issues;Evaluates the effectiveness of policies and procedures and recommends changes;Holds group and individual conferences with staff to discuss general policies and to interpret related rules, regulations or laws and to assess cases objectively based upon the significant risk factors and to monitor casework progress;Facilitates open communication between staff and senior management to achieve agency and unit goals;Plans for and facilitates social services specialists' professional growth and development. Provides staff development including training, mentoring, and encouragement for staff to improve professional skills in order to support access to human services;Develops and implements ongoing team training plan;Works with the community to identify families and children needing services and to coordinate these services;Communicates effectively with social services specialists and senior management regarding the needs of the agency, social services specialist, and clients;Participates in intra and interagency work groups, supervisors' meetings and special projects;Provides oversight for required data systems and uses data systems for management of day-to-day work;Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity;Promotes the attainment of agency and individual staff goals related to service access components (Automatic Call Distribution service levels, case objective outcomes, time studies, silent monitoring, and customer service surveys) through the ongoing monitoring of service requests and subsequent service delivery;Establishes and maintains ongoing collaborative relationships with public and private providers, community-based groups, and residents to coordinate and integrate services, improve access, and identify community needs and barriers to service delivery;Participates as a team member in the continuous improvement of the human services access process.

Employment Standards

MINIMUM QUALIFICATIONS:
Graduation from an accredited four-year college or university with a bachelor's degree; plus four years of increasingly responsible, directly-related professional experience in the social services or human services field. A master's degree in a related field may be substituted for one year of required experience.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check, a driving record check, and a Child Protective Services check.

PREFERRED QUALIFICATIONS:At least two (2) years of demonstrated strong background in working in coordinated community response model for interpersonal violence.At least two (2) years of experience providing supervision of staff and/or programs that serves people impacted by domestic and sexual violence.At least two (2) years of experience working in crisis services/intervention.
PHYSICAL REQUIREMENTS:
Must be able to transport self to different worksites and locations, as needed. Ability to communicate clearly and concisely both orally and in writing. Ability to use automated technology. All duties performed with or without reasonable accommodation.

SELECTION PROCEDURE:
Panel interview and may include practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact for assistance. TTY EEO/AA/TTY.

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