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Salesforce Administrator

2 months ago

Minneapolis, Minnesota, United States Mortenson Construction Full time

ABOUT MORTENSON

As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact.
Let's Redefine Possible

SUMMARY

Mortenson uses Salesforce to manage our sales pipeline as well as other important business processes and information beyond traditional CRM. The Salesforce Administrator will support the ongoing development of our deployment. The successful candidate will have a record of success in improving processes and adoption using the platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This role is part technical project manager, part administrator, and part system analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our platform.

RESPONSIBILITIES

  • Coordinate the evaluation, scope, design, and completion of new business solutions.
  • Work with our institutional management team to establish processes to support administrative, development, and change management activities.
  • Work independently with members of the user community to define and document development requirements.
  • Project management: Gathering requirements, and scoping.
  • Data stewardship: Maintain database for integrity and accuracy (internal audits, cleansing, etc.).
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments & users.
  • Generate a variety of KPI and sales pipeline reports.
  • Collaborate with our IT team in areas of data integrations and technical configurations that are part of our enterprise applications.
  • Handle basic administrative functions including user account maintenance, reports and dashboards, and other routine tasks.
  • Assist in training new users and grow the skill set across the organization.
  • Administer the Salesforce platform for hundreds of users.

QUALIFICATIONS

  • Minimum two years of experience as a Sales Cloud administrator (the ideal candidate would be Admin (ADM201 and ADM211) certified).
  • Strong and broad understanding of the platform, with particular strength in building complex formula fields, complex process automation/flows, and other content of advanced complexity.
  • Strong understanding of best practices and functionality.
  • Experience configuring Salesforce Mobile app.
  • Proven ability to design and implement new functionality and facilitate user adoption.
  • Strong data management abilities.
  • Ability to critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Ability to assess the impact of new requirements on and all upstream and downstream applications, systems and processes.
  • A demonstrated ability to understand and articulate complex requirements verbally and written.
  • Excellent project management skills and a positive attitude.
  • Ability to handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Creative and analytical thinker with strong problem-solving skills.
  • Keen eye for detail and analytical skills, while also able to see the "big picture."
  • Ability to maintain confidentiality of information regarding company financial and other information.
  • Strong, positive customer service mindset is a must.
  • Advanced skills in Microsoft PowerPoint, Excel, and Word; Office 365.
  • Active listening skills and effective communication including an openness to diverse input and feedback.
  • Ability to travel up to 20%.
  • Bachelor's degree required.

Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.

Visa sponsorship is not offered for this position.

Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.

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