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Client Success Manager

2 months ago

San Francisco, California, United States Nextpoint Full time

Join Us At Nextpoint
Nextpoint is expanding and we're thrilled to be opening an extension of our headquarters in the Bay Area Because Nextpoint is operating as an office-first organization, this role requires staff to be on-site in our San Francisco office and/or meeting with clients four days per week. We look forward to working with you
Who We Are and What We Offer
Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined eDiscovery workflows, simplified case management, and best-in-class security at every point. Our secure, cloud-based solution lets teams begin document review in minutes with powerful data analytics tools, a user-friendly interface and collaborative access from anywhere. Innovative case prep and presentation features exceed expectations of what smart eLaw software can do.
We seek out colleagues who are interested in joining a company where they will get to see their direct impact on an established yet growing business. We understand the value of ensuring that each individual can see a career path at Nextpoint and has opportunities to develop their professional skills. We take pride in having a friendly, open office life that is relaxed and honest. We enjoy spending time with one another in the office as well as outside of work. We are problem solvers, simplifiers, and challenge seekers, but above all we strive for a happy workplace and satisfied clients.
Don't just take our word for it that we're awesome

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  • Glassdoor
  • G2
  • Capterra
  • Nextpoint Culture

Benefits and Perks

  • Compensation is competitive and commensurate with experience
  • PPO Medical Plan + Dental and Vision coverage
  • Healthcare, Dependent Care and Transit FSA
  • Generous PTO Policy & Paid Holidays
    (Other PTO perks: Flexible Summer Hours, Mental Health Days, Floating Holidays)
  • Professional development stipend
  • Flexible benefit stipend
  • 401k plan & match

What is a Client Success Manager at Nextpoint?
The role of the Client Success Manager (CSM) is to manage a portfolio of existing customers and ensure that our customers 1) fully engage with the platform and our services, 2) recognize a compelling ROI from their investment in Nextpoint, and 3) advocate on our behalf, both internally (account expansion) and externally (via referrals). The CSM serves as the "quarterback" in Nextpoint's relationship with his/her clients. Over the course of a calendar year, it is the CSM's role to understand the roles and priorities of the key stakeholders, establish a regular communication cadence to remain current on their needs, and bring the appropriate internal subject matter experts into the conversation as needed.
Account retention and expansion are vitally important to Nextpoint's success. It is the job of the CSM to delight our customers and forge long term relationships that can be measured via high renewal rates, user license growth, invoiced services revenue, testimonials, and referrals.
Role Responsibilities:

  • Renew annual subscription agreements for existing accounts within one's assigned territory
  • Grow revenue within existing accounts by driving usage with current users, identifying new users, and seeking professional services opportunities
  • Effectively communicate Nextpoint's value proposition and solutions offering
  • Perform product demonstrations; prepare proposals and sales agreements
  • Maintain a high level of activity (meetings per week) to ensure regular client engagement
  • Track opportunities in one's pipeline, provide accurate forecasts, and report revenue in CRM
  • Collaborate with other team members (e.g. Sales, Marketing, Services, Product)
  • Proactively seek opportunities to innovate on our account management processes and create new efficiencies
  • Meet and achieve quarterly revenue targets
  • Travel as needed

Qualifications

  • BA/BS in Business, Marketing, Communications
  • Requires 2+ years of proven sales/marketing/project management/client success/leadership experience
  • Passionate about SaaS and the desire to make a difference
  • Resourceful, driven, and results-oriented
  • Proven track record of closing opportunities and exceeding quotas
  • Ability to share and receive feedback
  • Delegate tasks effectively
  • Excellent Communication skills
  • Complex solution selling (i.e. experience selling or delivering a combination of software and services)
  • Strong business acumen
  • Ability to travel as needed

Equal Opportunity Employer
Nextpoint is an equal opportunity employer. We strive to foster a diverse workplace, actively seeking to recruit, retain and promote people of color and LBGTQ+ candidates. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you are interested in our company we encourage you to apply even if you do not see an applicable job description, as we are growing fast and are always on the lookout for high performing, curious, entrepreneurial-minded individuals to join our team