Client Success Manager

2 weeks ago


San Francisco, California, United States Edthena Full time

Position Overview
We are seeking a dedicated professional to enhance our customer success initiatives. A profound understanding of the K-12 educational landscape is essential to effectively implement and support the Edthena tools across various environments, including educational institutions and training organizations.

Key Responsibilities

  • Oversee the complete customer journey: onboarding, training, and renewals.
  • Assist in sales operations: managing contracts, invoices, and related activities.
  • Build and nurture relationships with key stakeholders and advocates.
  • Optimize existing account management processes for improved efficiency.
  • Represent customer feedback to advocate for product enhancements.
  • Create and maintain support documentation and resources.
  • Provide technical assistance to users through designated support channels.
  • Participate in relevant events and conferences as needed.
Qualifications
To excel in this role, you must be genuinely motivated by our mission to ensure that all educators receive the necessary support to maximize their impact on students.
  • Minimum of 2 years of experience in the K-12 education sector to understand teaching dynamics.
  • Proven experience managing revenue linked to client relationships.
  • Exceptional written communication skills.
  • Proficient with technology and quick to learn new tools.
  • Familiarity with Salesforce is advantageous but not mandatory.
  • Strong project management skills and attention to detail.
  • Excellent organizational and time management abilities.
Benefits
  • Competitive salary with commission opportunities.
  • Flexible time-off policy.
  • 401k retirement plan with company matching.
  • Remote work flexibility.
  • Health care benefits.
  • Stock option plan.
  • Collaborative team environment.
  • Occasional perks and treats.
Compensation
The expected total compensation for this position ranges based on various factors, including skills, responsibilities, and relevant experience. We prioritize pay equity and consider the compensation of our current team members in our evaluation process.

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