Desktop Engineer Manager

1 month ago

Stamford, Connecticut, United States Grayscale Investments Full time

Grayscale Investments is the world's largest digital currency asset manager. Through its family of investment products, Grayscale provides access and exposure to the digital currency asset class in the form of a traditional security without the challenges of buying, storing, and safekeeping digital currencies directly. With a proven track record and unrivaled experience, Grayscale's products operate within existing regulatory frameworks, creating secure and compliant exposure for investors.


Position Summary:

Grayscale Investments is currently looking for an experienced Desktop Engineer Manager to join our dynamic team with the mission to advance end user enablement. You will manage our MSP and need to be hands-on while responsible for top-tier service to Leadership Team Members and all employees who work onsite and remotely. You must be customer oriented, a capable trainer and able to effectively manage our MSP. In addition, working closely with the CISO and the IT Director, you will provide on-going infrastructure maintenance and expand end user related infrastructure to support company growth. As a member of the Grayscale Technology Security team, you may be asked to lead other initiatives and give leverage to the team generally.

Responsibilities:

  • Provide top tier service to end users, including Leadership Team members
  • Manage MSP, both the remote helpdesk and onsite MSP personnel
  • Troubleshoot end user issues related to enterprise applications
  • Communicate in writing or verbally in a clear and timely manner
  • Conceive and provide training for end-users on applicable technologies
  • Support windows Client and Server operating systems
  • Own packaging, software management and patching of windows OS and third-party applications
  • Administer, update and optimize Active Directory and Office 365 products in a hybrid environment
  • Exhibit a security first mindset as part of working in a regulated environment
  • Maintain common services and protocols such as DNS, IPSec, SSL/TLS.
  • Create document guides and processes for end users and the MSP helpdesk team
  • Work on implementation and maintenance of windows autopilot
  • Provide recommendations on how to improve workstation delivery and life cycling of hardware

Qualifications:

  • Minimum of 5-8 years Desktop Support Experience
  • Minimum of 5-8 years of experience with Windows Active Directory and Office365 Products
  • Prior experience working in an MSP environment
  • Highly organized and self-motivated, while working both independently and on a fast-paced team
  • Management experience
  • Excellent knowledge of enterprise applications
  • Demonstrated experience with windows Client and Server operating systems
  • Demonstrated experience in packaging, software management and patching of windows OS and third-party applications
  • Working knowledge of common services and protocols such as DNS, IPSec, SSL/TLS.
  • Bachelor's Degree or equivalent experience
  • Ability to work in an agile environment
  • Excellent written and verbal communication
  • Problem-solving and critical-thinking skills
  • Up-to-date knowledge of latest IT developments

Nice to have:

  • Experience working in a regulated industry and/or Financial Services
  • Working knowledge of Linux operating systems
  • Experience with scripting languages such as powershell, bash, python
  • Experience with declarative languages such as ansible, terraform or similar technologies
  • Working knowledge of security products such as Crowdstrike, Netskope or similar
  • Experience with Identity and Access Management platforms like Okta, Auth0

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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