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Customer Engineer

3 months ago

Stamford, Connecticut, United States Computacenter AG & Co. oHG Full time

About the role

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you'll be doing

  • Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.

What you have

  • Proven experience in IT Desktop Service environment.
  • Experience with ticketing systems such as ServiceNow.
  • You must be legal authorized to work in the United States.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.