Onboarding & Implementation - API Specialist, pVerify

2 months ago

Remote, Oregon, United States DoseSpot Full time

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions are delivered on time and without error.

What we are looking for:

As a customer facing member of the Support Team, the Onboarding and Implementation Specialist serves a key role as the face of pVerify to newly signed customers, guiding them from post-sale through go-live and facilitating post-live transitions to Account Management. An organized planner to the core, you're experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will be expected to run multiple projects concurrently, deal with changing priorities, train different users within the product and assist with communication and launch activities for each customer. You will join a growing customer success team with opportunities to develop processes and contribute to scalable success strategies. With an additional focus on API Clients, you will work to implement and drive the adoption of pVerify's suite of products. You will leverage deep knowledge of pVerify's API products as well as strong commitment to client experience.

What you'll do:

  • Proactively manage the implementation process end-to-end to achieve clients' target timelines and goals
  • Drive adoption of pVerify products and services
  • Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
  • Collaborate closely with Product and Engineering to improve and troubleshoot client issues as well as provide feedback on product enhancements
  • Support in the development and documentation of processes and best practices to provide support for customers and product end users
  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Manage short- and long-term projects that drive toward successful integration of our product
  • Coordinate feedback on customers' experiences and facilitate any questions or enhancements from the customer to senior management
  • Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations

Requirements:

  • Minimum of two to five (2-5) years' experience in a customer implementation role with a Medical EHR/EMR, Practice Management System or healthcare SaaS company
  • Must have experience onboarding customers in an API environment
  • Ability to maneuver through and interpret customer agreements
  • Proficient in the use of Microsoft Office
  • Ability to create SOW's and project plans
  • Must be able to work independently while being a proactive team member
  • Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role

Benefits & Perks:

Remote work environment with flexible scheduling to encourage work-life balance

Remote Team Offsite

A generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave

100% paid premiums for health insurance for you and your family, plus a company funded FSA & HRA

401(k) company Match plus an annual discretionary contribution

One-time Workspace Reimbursement to help you optimize your remote workspace

For more information on our benefits, please visit our benefits page.

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation Range: $57K - $78.3K

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