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Regional Sales Manager, Inside

2 months ago

Eagan, Minnesota, United States Thomson Reuters Full time

Position Summary:

The Inside Sales Manager is responsible for coaching and developing sales team members to achieve assigned sales and revenue targets for the Print business while driving employee engagement and retention. The Manager, Inside Sales works as part a leadership team with other sales managers driving to individual team success as well as the success of the department overall.

About the Role:

Major Responsibility Areas:

  • Ensures the achievement of sales quotas and goals for assigned division.
  • Provides developmental opportunities, delivering feedback and coaching to Inside Sales staff. Sales and sales process coaching represents the majority of the sales manager duties.
  • Looks out for the best interests of each customer and ensures customer satisfaction by proactively addressing customer issues
  • Creates and sustains a working environment that supports a team based selling channel (i.e. professionalism, respect, open communication etc.).
  • Proactively identifies and responds to issues in the department that affect teamwork and goal achievement. Provides innovative and creative solutions in addition to leveraging peers in the problem resolution process.
  • Takes ownership for campaign implementation and ensure the sales campaigns are in line with the goals and objectives of the Inside Sales department.
  • Provides strategic direction around optimizing the role of an Inside Sales Consultant.
  • Monitors performance of Inside Sales Consultants through call monitoring and other measures to ensure customers are receiving prompt, courteous and efficient service.
  • Leads by example through the effective display of personal and professional integrity.
  • Coordinates the release of new policy, procedures, and campaigns as they affect the department.
  • Interviews and hires new Inside Sales Consultants.
  • Monitors progress of Inside Sales Consultants on goals and job accountabilities. Counsel and provide guidance to Inside Sales Consultants with employee relations situations and performance management concerns.
  • Conducts annual performance and salary reviews for Inside Sales Consultants.
  • Implements promotions and job changes within the department.
  • Evaluates opportunity to upgrade the department with additional automation when appropriate.
  • Establishes and maintains good working relationships with field staff.
  • Works with Marketing Managers and Product Managers to establish, develop, and manage Inside Sales programs, which include developing training, creating scripts, identifying and integrating lists, and achieving established targets.
  • Works effectively with other departments to insure smooth flow of information and a cooperative intradepartmental environment.
  • Evaluates and monitors the results of product campaigns. Plans future strategies accordingly.
  • Actively participates in company task force assignments.
  • Assumes other responsibilities as required or requested.

About You:

Qualifications/Experience:

  • College degree required. Advanced degree preferred.
  • 3-5 years experience in Inside Sales required, preferably in a Business to Business setting. Equivalent applicable experience will be considered.
  • Strong sales coaching experience and skills necessary.
  • Strong leadership, people management, and team building skills necessary. Previous leadership or management experience in a sales environment strongly preferred.
  • Ability to adapt to change
  • Working knowledge of outbound and inbound telesales, basic marketing principles and practices, and personal computer systems.
  • Demonstrated ability to sell and initiate programs.
  • Excellent verbal and written communication skills. Ability to articulate concepts clearly and document procedures.
  • Results-orientated and self-starting characteristics necessary.
  • Proficiency with basic desktop programs, such as Excel, Word, and PowerPoint and a technology aptitude for internal business systems.
  • Strong organizational skills and the ability to exercise judgment in prioritizing tasks in order to meet schedules and deadlines.
  • Strong analytical skills. Ability to identify problem areas, trends, and opportunities and take the appropriate action. Aptitude for evaluation, problem solving, planning, and organization.
  • Ability to manage multiple priorities in a fast-paced, changing environment.
  • Ability to work independently and as part of a team.

#LI-D2E

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.