Inside Sales Parts Consultant

2 weeks ago

Eagan, Minnesota, United States Interstate Companies Inc Full time
Job Overview

Interstate Companies is seeking skilled Inside Sales Parts Consultants to enhance our Central Parts Sales Team.

The successful candidate will possess a proactive approach and strive to build strong relationships with clients to foster additional business opportunities. We are looking for motivated sales professionals who are eager to excel.

As a vital member of the Central Parts Sales Team, you will manage overflow inquiries from our Parts Department across the region. The ability to multitask is essential, as you will engage with several customers simultaneously. While experience in Inside Sales and Parts Counter operations is advantageous, it is not mandatory.

This role involves processing customer orders, making outbound sales calls, and managing documentation. As part of the Centralized Parts Sales Team, you will apply your selling and negotiation expertise to promote our product offerings to existing and potential clients. The Centralized Parts Sales Consultant will be accountable for addressing customer inquiries promptly and effectively in a dynamic, team-oriented setting.

Interstate Companies, Inc. is a vibrant organization that offers rewarding careers for approximately 1,500 employees across various operating units.

Since our inception in 1957 as one of the first distributors of Detroit Diesel Engines, we continue to seek career-driven individuals who desire meaningful work and opportunities for professional advancement. Our employees' dedication to the company and its "Pride in Service" philosophy enables Interstate Companies to deliver outstanding customer service consistently.

Key Responsibilities:

  • Handle incoming phone inquiries related to our product lines and product manual sales.
  • Conduct outbound sales calls to existing and prospective clients.
  • Identify upsell opportunities by recommending additional related products or current promotional items.
  • Advise customers on alternative products based on availability.
  • Respond promptly and courteously to all inquiries and concerns.
  • Monitor weekly, monthly, and quarterly performance and sales metrics.
  • Maintain a comprehensive database (CRM) of client information.
  • Adhere to and enhance the suggested script for this role.
  • Foster enduring relationships with customers through friendly and engaging communication.

Qualifications:

  • High school diploma required; post-secondary education preferred.
  • Experience in the industry is preferred.
  • 2+ years of inside sales experience preferred.
  • Demonstrated customer service skills.
  • Excellent verbal and written communication abilities.
  • Strong computer proficiency, including MS Office and CRM software.
  • Proven track record of successful sales performance preferred.
  • Persuasive and goal-oriented mindset.
  • Positive attitude essential in a busy sales environment.

Employee Benefits:

  • Competitive Compensation: Receive fair remuneration for your skills.
  • Uniforms: Provided at no cost by Interstate.
  • Tool Program: Available for employees.
  • Tuition Assistance: Support for educational and career development.
  • Health, Dental, and Vision Coverage: Begins on the first day of the following month.
  • Paid Time Off: Accrues from day one of full-time employment.
  • Holidays: Includes 6 holidays and 2 floating holidays annually.
  • 401(K): With company matching contributions.
  • Long-Term Disability: Provided.
  • Short-Term Disability: Provided.
  • Life Insurance: Provided.
  • Healthiest You: Virtual health care covered by Interstate.
  • PPE Reimbursement: For safety glasses and boots.
  • Pet Insurance: Available for your furry companions.
  • Employee Discounts: On various products and services.
  • Employee Assistance Program: Free 24/7 access to guidance consultants for personal challenges.
  • Health and Well-being Screening: Paid for employees and their spouses.

Please note that this job description is not intended to cover all activities, duties, or responsibilities required of the employee for this position. Responsibilities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, encouraging all qualified individuals to apply for this position by submitting a resume for consideration.

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