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Weekend Shift Returns Coordinator
4 months ago
Salary Range $ $19.71*
Job Description:
Who We Are:
Saks is a world-renowned luxury ecommerce destination. The company's unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.
On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor, and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences, and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Job Responsibilities:
Returning orders utilizing the SCom System. Process transfers to stores and Sell Off. Re-ship items to existing customers. Communicate regularly with Customer Service to ensure timely response to customer inquiries. Attention to detail and productivity are key, as well as positive attitude and flexibility. Read and follow written instructions and follow all Returns guidelines. Effectively communicate in verbal and written formats. Work in a team environment. Maintain Returns files as per departmental standards Must have problem-solving skills Other duties as assigned by the Returns Supervisor or Manager Job Requirements:
High School Degree or GED required. 1-5 years of experience in a Returns environment, retail, wholesale, or direct-to-consumer warehouse operations. Verbal and written communication skills. Communicate in a timely and appropriate manner to all levels. Demonstrate well-developed analytical and problem solving skill set. Take ownership of assigned area. Good computer skills and learn new systems quickly. Dependable, work with a sense of urgency. Demonstrated past performance containing high energy and delivering positive results. Utilize the SCom, Blue Martini, Green Martini, Locator, SDV & C-Smart system as required. Excellent organizational and efficiency skills Exceed all KPI (Quality and Productivity indicators) metrics for the Returns Department operation. Work weekend shifts or over-time, as needed. The incumbent must meet physical requirements including but not limited to: standing for long periods of time (up to 10 hours), lifting up to 30 lbs repeatedly, walking long distances repeatedly, bending, stooping, climbing ladders or stairs repeatedly, and manual dexterity of hands to process orders, push or pull up to 50 lbs. Must distinguish between colors. Manual dexterity of hands to properly prepare items for put-away, transfer or reship to customers. Knowledge of Microsoft applications (Excel, Word, Outlook) and maintain spreadsheets and other files. Must pass background screening check. Thank you for your interest in Saks. We look forward to reviewing your application.
Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate's overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.
