MAFPS Product Support Specialist

Found in: beBee jobs US - 2 weeks ago

Scott Air Force Base, Illinois, United States BAE Systems Full time
Job Description Ready to make a difference? Our employees design, integrate, and test the world's next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our differences, we're innovating for the future. We put our customers first – exemplified by our mission: "We Protect Those Who Protect Us." Sound like a team you want to be a part of? Come build your career with us.

BAE Systems is seeking a self-motivated and experienced candidate to support the Mobility Air Forces Automated Flight Planning Services (MAFPS) program as a Product Support Specialist. MAFPS cloud-based applications generate 4-D optimized flight plans that meet complex global airspace business rules to support the USAF's Air Mobility Command's 618th Air Operations Center (AOC) daily global airlift, aerial refueling and aeromedical evacuation operations. MAFPS is integrated in the US Air Force network and operates 24/7/365. This position is located at Scott AFB, IL, near St. Louis, MO.

The MAFPS Product Support Specialist will be part of an integrated Operations & Sustainment team providing critical 24x7 mission support to our customer and will interface with site operations personnel and engineering resources located at the MAFPS development facility in San Diego, CA. The Product Support Specialist is responsible for the day-to-day operational readiness of the MAFPS application, supporting infrastructure and interfaces and assists with system maintenance and upgrade activities. The qualified candidate is also responsible for investigation, documentation and tracking of operational issues and performing problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required.

Shift work, including weekends, is required to support AOC's 24/7/365 operations. Shift premiums are applied to base pay for second and third shift work. Please note that pursuant to a government contract, this specific position requires US citizenship status and an active Secret security clearance.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We take pride in important work-life balance initiatives including every other Friday Off, Flextime, and Telecommuting. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed fulltime on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.

​* Please note that pursuant to a government contract, this specific position requires US citizenship status*Required Education, Experience, & Skills
  • Bachelors degree and 6 years work experience.
  • Air Force Operations
  • Civil and Military aviation principles for flight planning and navigation
  • Understanding of complex Information Technology systems and data management
  • Experience in a systems administration or operational support role
  • Current Security + Certification
  • Strong knowledge of UNIX/LINUX based operating system
  • Working knowledge of VMWare
  • Working knowledge of networks, network infrastructure and common components
  • Understanding of principles of SQL query language and operating systems
  • Strong communication skills, both written and verbal are required
  • Strong Customer Service skills
  • Must be able to work well in a team environment and be self-motivated
  • Proficiency with Microsoft Office applications - Excel, PowerPoint and Word
Preferred Education, Experience, & Skills
  • Air Mobility Command operations knowledge
  • Knowledge of systems integration methods, performance tuning methods, test and evaluation methods and procedures, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment
  • Ability to modify existing systems and relate all aspects of the work to overall system requirements, to stay well informed on rapidly changing technology, to advise on and implement new technology, to evaluate its possible impact on organization missions, to develop strategies to satisfy requirements, and to offer alternative approaches in operating systems development and/or problem resolution
  • Ability log support activities in the government-directed trouble ticket system, e.g. Remedy, and Mission Planning Enterprise Deficiency Report (EDR) system, as appropriate
Pay Information
Full-Time Salary Range: $ $149100

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.

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