IT Helpdesk Support Service Specialist

6 days ago


Hill Air Force Base, United States Pelatron Technologies LLC Full time
Job DescriptionJob Description

Location: Hill AFB, UT

Status: Contract, Full-Time


Single point of contact between the service provider and the users. First contact to resolve or satisfy communications and IT issues and requirements, including support for all base user and/or devices. Answer customer calls and tickets to resolve issues and questions on first contact.


Essential Functions

  • Resolve and satisfy communications and IT issues and requirements to include support for all base users and/or devices.
  • Respond to all customer calls and tickets for support with the objective of resolving 75% or more of the calls/tickets on first contact.
  • Respond to NIPR and SIPR customer support requests in a professional and courteous manner.
  • Create tickets (incident and/or work orders) for NIPR and SIPR issues received via telephone, web portal, and/or email and document tickets in detail through the Automated Information System (AIS).
  • Use Government provided remote-support software tools to access customer end devices to resolve and/or complete customer tickets.
  • Participate in the development, administration, and maintenance of a knowledge database work management support tool by writing and verifying knowledge articles, as required.
  • Analyze and determine software and/or hardware configurations.
  • Identify trends, create mater tickets for outages, and ensure the Communications Focal Point (CFP) has situational awareness.
  • Other duties assigned by supervisor/manager or the contract.


Education Requirements: Prefer a bachelor's degree in a related field.

Experience Requirements: Prefer at least two or three years of related experience and/or training.

Skills/Knowledge Requirements: Excellent interpersonal and organization skills.

Required Security Clearance Requirements: Active Interim Secret or Secret level clearance.

Required Certification: Maintain an IAT Level II Certification

  • Security+
  • GSEC acceptable
  • SCNP acceptable
  • SSCP acceptable


EOE Minorities/Women/Disability/Veteran


  • Intermediate, Helpdesk Support Services Specialist

    Found in: Careerbuilder One Red US C2 - 2 days ago


    Scott Air Force Base, IL, United States CEdge Software Consultants Full time

    Overall Assignment Description: CEdge has an opportunity for a Intermediate, Helpdesk Support Services Specialist (Tier II), , located in Scott AFB, ILIf you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! Clearance Requirements:...

  • Helpdesk Technician with Security Clearance

    Found in: Dice One Red US C2 - 7 days ago


    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Duties & Responsibilities: • Assists customers with IT requests and issues• Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral device issues using FAQs, knowledge base and other guides• Provides Tier I support to end users for laptop/desktop/PC, applications, printers and...


  • Hill Air Force Base, United States Trispoke managed services Full time

    Job DescriptionJob DescriptionJob description:Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed Supports computer users with installation of hardware/software and networking components to meet personal computer needs Diagnoses and troubleshoots problems with individual or multiple computer systems in...


  • Hill Air Force Base, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Field Service Technician to join the company, a premier supplier, in Hill AFB UT While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best &...

  • Helpdesk Technician with Security Clearance

    Found in: Careerbuilder One Red US C2 - 6 days ago


    Scott Air Force Base, IL, United States TEKsystems co Allegis Group Full time

    Duties & Responsibilities: • Assists customers with IT requests and issues• Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral device issues using FAQs, knowledge base and other guides• Provides Tier I support to end users for laptop/desktop/PC, applications, printers and...

  • Administrative Support Specialist

    Found in: Talent US C2 - 2 weeks ago


    Eglin Air Force Base, United States Axient Full time

    Overview Axient is seeking an Administrative Support Specialist at the senior level to support our customer at Eglin AFB, FL.  Responsibilities Prepare reports, papers and briefings IAW AFH 33-337 and AFMC communications policies and templates and prepare correspondence IAW AFMAN 33-326. Maintain appointment calendars and conference...

  • Network Support Specialist

    Found in: Talent US A C2 - 6 days ago


    Hanscom Air Force Base, United States Abacus Technology Corporation Full time

    OverviewAbacus Technology is seeking a Network Support Specialist to provide network and infrastructure support for Hanscom AFB. This is a full-time position.ResponsibilitiesAnalyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems.Perform network maintenance to ensure...

  • Help Desk Service Specialist

    Found in: beBee jobs US - 7 days ago


    Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...


  • Andrews Air Force Base, United States Empower AI Inc. Full time

    Overview: Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI...

  • Helpdesk Assistant

    Found in: Resume Library US A2 - 7 days ago


    Cherry Hill, New Jersey, United States Two95 International Inc. Full time

    Need Jr & Sr Helpdesk Support Title: Jr. Helpdesk Assistant Position: Full-Time with our client Location: cherry hill, NJ Salary: Market (Best possible) Requirements Job Description: · Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices. · When necessary provide onsite...

  • Client support Technician with Security Clearance

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    Scott Air Force Base, IL, United States Centuria Corporation Full time

    Job Title: Client Support TechnicianLocation: Scott AFB, IL - HybridClearance: Secret Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of...

  • it specialist

    Found in: beBee jobs US - 2 weeks ago


    Fairchild Air Force Base, Washington, United States Department Of The Air Force Full time

    Summary This is a Washington Air National Guard Title 32 Excepted Service Non Bargaining Unit Technician position:IT SPECIALIST (NETWORK)Location: 141st Communications SquadronFairchild AFB, Washington Air National Guard UnitsAppointment Type: Temporary, excepted serviceAdvertised as: ENLISTEDAnnouncement may be used to fill one or more vacancies.Your...

  • Desktop Technician with Security Clearance

    Found in: Dice One Red US C2 - 7 days ago


    Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Job DescriptionJob DescriptionSupporting USTRANSCOM, the Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software. The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Duties...


  • Barksdale Air Force Base, United States Insight Global Full time

    An employer is seeking a Top Secret ICBM Operations Training Support Specialist. This resource will be supporting AFGSC at Barksdale Air Force Base in Louisiana. You will be developing, drafting, and publishing both the Rapid Execution and Combat Targeting (REACT) and Airborne Launch Control system (ALCS) Ready ICBM Program (RIP) Tasking Memorandums (RTM)...

  • Network Specialist

    2 days ago


    Fairchild Air Force Base, United States Tyto Athene, LLC Full time

    Tyto Athene, has an opening for a Network Specialist to support our team at Fair Child AFB in Washington State. The Network Specialist ensures that the Department of Defense (DoD) Defense Health Agency (DHA) LAN/WAN provides all required services, by supporting the network infrastructure with on-site troubleshooting and problem...

  • it cybersecurity specialist

    Found in: beBee jobs US - 7 days ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senor Work Level within the CES...

  • supply management specialist

    Found in: beBee jobs US - 2 weeks ago


    Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for a SUPPLY MANAGEMENT SPECIALIST (TITLE 5), Position Description Number T5781000 and is part of the IL 126, National Guard. Duties As a SUPPLY MANAGEMENT SPECIALIST (TITLE 5), GS-2003-9, you will provide technical assistance on supply operations; analyze,...

  • IT Specialist

    7 days ago


    Hill Air Force Base, United States Om Group Inc Full time

    Job DescriptionJob DescriptionIT Specialist - Linux System Administrator – Secret Clearance OM Group, Inc. is a fast-growing Microsoft Azure and AWS Partner delivering full-stack cloud services for Federal & DoD clients. We are building a Data Center Sustainment and Modernization Center of Excellence (DCM-CoE) to continue and evolve on-prem/cloud/hybrid...


  • Patrick Air Force Base, United States By Light Professional IT Services Full time

    Overview: American Communications Solutions and By Light Professional IT Services, together as Full Spectrum Operations (FSO) are hiring dedicated and talented IT professionals under the Eastern Western Operational Communications Services (EWOCS) contract. EWOCS provides reliable high-quality communications and innovative IT solutions for the Guardians,...

  • it cybersecurity specialist

    Found in: beBee jobs US - 7 days ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within...