Service Design Coordinator

1 month ago


Scott Air Force Base, Illinois, United States SAIC Career Site Full time

Description

The National Security Customer Group of SAIC is seeking a Business Systems Analyst to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate shall, in support of the Service Design, synchronize efforts with the IT Service Portfolio Manager and produce customer-based additional information for each defined service.

Responsibilities

· Provide a consistent approach to designing services

· Deliver services that are effective and efficient IT and mission solutions through the coordination of all design activities

· Design services that can be easily and efficiently developed

· Coordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure workflows are developed in the Service Request System.

· Documenets workflows with tasks prior to service implementation.

· Achieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment

· Facilitating the completion of a Service Design Package for all new and existing services.

· The contractor shall assist the Government IT Service Portfolio Manager in documenting and maintaining templates in support of Service Design Coordination.

· The contractor shall schedule and document all required meetings (e.g., Requirements Working Group, Technical Review Board, and Design Planning meetings) in support of Service Design Coordination

This position is for Monday through Friday, normal business hours.

Qualifications

· BA/BS

· 5+ years of experience

· DoD Secret clearance

· Must be US Citizen

· ITIL 4 Foundations certification

  • Experience with formal system development methodologies including Agile
  • Experience working in a team-oriented, collaborative environment
  • Experience with business process modeling
  • Experience eliciting and documenting software requirements in the form of use cases and user stories
  • Experience working with BMC Remedy Ticketing System
  • Experience working with Microsoft SharePoint
  • Experience in business analysis activities including:
    • SW/HW requirements management and analysis
    • SW/HW requirements elicitation
    • SW/HW solutions analysis
    • SW/HW requirements planning
  • Strong attention to detail and follow-through skills
  • Excellent written and verbal communication skills
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

  • Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...


  • Scott Air Force Base, Illinois, United States ASRC Federal Holding Company Full time

    DUTIES AND RESPONSIBILITIES : Provide modeling and simulation support for notional movement of Combatant Command (COCOM) Time-Phased Force and Deployment Data (TPFDD) during Command Post/Computer Assisted Exercises (CPX/CAX). Participate in User Accepted Testing (UAT) of upgrades to AMC exercise Command and Control (C2), Scheduling, and Exercise Management...

  • supv it specialist

    4 weeks ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Expert Work Level within...

  • it specialist

    3 weeks ago


    Scott Air Force Base, Illinois, United States Department Of Defense Full time

    Summary This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES...

  • Budget Analyst

    4 weeks ago


    Scott Air Force Base, Illinois, United States Department Of The Army Full time

    Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service.About the Position: The incumbent will perform full range budget formulation/execution duties associated with the fiscal planning, programming, budgeting,...


  • Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary This position is part of the Air Force Elements, U.S. Transportation Command. Duties As a TRAFFIC MANAGEMENT SPECIALIST at the GS some of your typical work assignments may include:Serve as a Traffic Management Specialist, and Alternate Lead Contracting Officer Representative (COR) in the Personal Property Directorate. Facilitate development and...

  • lead it specialist

    1 month ago


    Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary The position(s) covered by this vacancy announcement is in the Department of Defense (DoD) Acquisition Workforce Personnel Demonstration Project (AcqDemo). For more information please see: AcqDemoThis position is part of the Air Force Elements, U.S. Transportation Command, Transportation Command. The incumbent will be responsible for Serving as a...


  • Scott Air Force Base, Illinois, United States Department Of The Air Force Full time

    Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION.This National Guard position is for a SUPPLY MANAGEMENT SPECIALIST (TITLE 5), Position Description Number T5781000 and is part of the IL 126, National Guard. Duties As a SUPPLY MANAGEMENT SPECIALIST (TITLE 5), GS-2003-9, you will provide technical assistance on supply operations; analyze,...


  • Scott Air Force Base, Illinois, United States SAIC Career Site Full time

    Description The National Security Customer Group of SAIC is seeking an Audio Visual Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support...

  • Food Service Worker

    1 week ago


    Offutt Air Force Base, United States Army & Air Force Exchange Service Full time

    Under designated supervision, prepares and serves simple foods and beverages. May operate an oven, deep-fat fryer, or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. May be required Food Service, Worker, Customer Experience, Food, Service, Equipment, Restaurant, Retail


  • Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Top Skills' Details1. Secret clearance2. IAT level III cert3. 1-4 years for RMF, eMass Job DescriptionThe Security Engineer III provides technical support in the areas of vulnerability assessment, risk assessment, network security, product evaluation, and security implementation. Responsible for designing and implementing solutions for protecting the...


  • Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Candidate must be able to be on site at Fort Meade or Scott AFB daily. At a minimum, a Secret clearance and Security + certification is required upon the start of employment at a minimum. Primary Responsibilities Assist with designing, developing and implementing DevOps capabilities across various project teams. Must be able to effectively plan and...


  • Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    RIMARY RESPONSIBILITIES:• This position is responsible for monitoring the entire lifecycle of trouble tickets.• Demonstrates working knowledge of high visibility customer ticket.• Analyze status of tickets and verify next action is clear and concise.• Monitor ticket queue to ensure contract performance goals are met.• Design reports to track and...


  • Scott Air Force Base, United States Puyenpa Services LLC Full time

    The Puyenpa family of companies are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are actively seeking a System Administrator based in...

  • System Engineer

    19 hours ago


    Scott Air Force Base, United States Yakshna Solutions, Inc. Full time

    Job Title: Systems Engineer Distribution Component Billing System (DCBS)Location: Scott AFB, IL Shiloh Valley Township, ILSalary range: $110,000-120,000 Annually with benefitsYakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI...


  • Scott Air Force Base, United States Xenith Solutions Full time

    Job DescriptionJob DescriptionXenith Solutions is a small family focused business where we focus on taking care of our employees and customers equally.  We are focused on serving Federal / Civilian, Defense and Intelligence organizations with superior service.  If you want to be a part of a rapidly growing business with an exceptional culture, then you...


  • Eglin Air Force Base, United States Indotronix International Corporation Full time

    Indotronix is seeking a Onsite Job - Tool Coordinator 3 for a Job Opportunity in Eglin AFB, Florida.Clearance Required : NoPosition comments: Must have at least INTERIM SECRET CLEARANCE PRIOR TO START. Shifts: 1st - 6am - 2:30pm Must be flexible to work all shifts Onsite/remote/hybrid: 100% Onsite - Must be local to Eglin, AFB area Physical Limitations: Must...


  • Eglin Air Force Base, United States Indotronix International Corporation Full time

    Indotronix is seeking a Onsite Job - Tool Coordinator 3 for a Job Opportunity in Eglin AFB, Florida. Clearance Required : No Position comments: Must have at least INTERIM SECRET CLEARANCE PRIOR TO START. Shifts: 1st - 6am - 2:30pm Must be flexible to work all shifts Onsite/remote/hybrid: 100% Onsite - Must be local to Eglin, AFB area Physical Limitations:...

  • AV/VTC Technician

    2 weeks ago


    Scott Air Force Base, United States Raydon Corporation Full time

    Overview By Light is supporting the Managed Information Technology Service (MITS) Enterprise Support Managed Services effort for the United States Transportation Command (USTRANSCOM). USTRANSCOM provides command and control (C2) for the synchronized transportation, distribution, and sustainment of personnel and assets, making possible the projection and...


  • Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    Network Support Analyst @ Scott Air Force Base! PRIMARY RESPONSIBILITIES:•Provide technical support for the design, implementation, and integration of network changes and sustainment.•Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering and customer specifications....


  • Scott Air Force Base, United States Electrosoft Full time

    Zero Trust Cybersecurity EngineerResponsibilities and Duties: Closely collaborating with customers (both executive and technical audiences), our company, and our partners to: Perform Zero Trust security readiness assessments (e.g. gap analyses, maturity assessments and strategic vectoring) Develop Zero Trust implementation plans/roadmaps to achieve zero...


  • Scott Air Force Base, United States Electrosoft Full time

    Zero Trust Cybersecurity Engineer Responsibilities and Duties: Closely collaborating with customers (both executive and technical audiences), our company, and our partners to: Perform Zero Trust security readiness assessments (e.g. gap analyses, maturity assessments and strategic vectoring) Develop Zero Trust implementation plans/roadmaps to achieve zero...

  • Food Service Worker

    1 week ago


    Offutt Air Force Base, United States Army and Air Force Exchange Service Full time

    Job Description Under designated supervision, prepares and serves simple foods and beverages. May operate an oven, deep-fat fryer, or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved. May be required to perform a variety of janitorial and custodial duties which are related to the general...


  • Lackland Air Force Base, United States Apex Systems Full time

    Title of Position: SharePoint Site Manager and DesignerNumber of openings: 1Location (city & campus): Lackland AFB, TXRemote Option: NoContract Length: 6 month CTHShift: Monday through Friday/Core hours 9am - 3pm CTClearance Requirement: ACTIVE Top Secret Overview:The contractor shall support the 16 AF in managing collaborative service collection sites (i.e....


  • Lackland Air Force Base, United States Apex Systems Full time

    Title of Position: SharePoint Site Manager and DesignerNumber of openings: 1Location (city & campus): Lackland AFB, TXRemote Option: NoContract Length: 6 month CTHShift: Monday through Friday/Core hours 9am - 3pm CTClearance Requirement: ACTIVE Top Secret Overview:The contractor shall support the 16 AF in managing collaborative service collection sites (i.e....


  • Scott Air Force Base, United States TEKsystems co Allegis Group Full time

    The successful candidate will support operational sustainment engineering and maintenance of the next generation DRSN IP voice transport network. Systems include Defense Red Switch Network voice transport IP infrastructure, and C2 communication systems. The position requires deep understanding of and ability to apply principles, theories, and concepts of a...


  • Scott Air Force Base, United States Blue Sky Innovative Solutions LLC Full time

    SUMMARYBlue Sky is currently seeking a Cleared Data Scientist to join our team. The ideal candidate willcollaborate with existing staff to provide and maintain infrastructure and tools that can be used todeliver end-to-end solutions to big data and analytical problem sets. The Data Scientist willdevelop knowledge of processes and coordinate with various...

  • MDA NOC Technician

    1 month ago


    Scott Air Force Base, United States C3EL Full time

    Job DescriptionJob DescriptionC3EL has a great opportunity for a Secret-cleared Network Operations Center [NOC] Technician to provide network services in support of the Ballistic Missile Defense System (BMDS) by monitoring & troubleshooting the long-haul connections that make up the Ground-based Midcourse Defense Communications Network (GCN). The supported...


  • Bel Air, United States Integrated Design Consultants, LLC Full time

    We are currently seeking Mechanical Designer and/or Engineering professionals to join our engineering firm based out of Bel Air, Maryland. Our firm primarily designs commercial, retail, and industrial facilities. Design work will consist primarily of creating HVAC and plumbing drawings, and coordination with electrical engineering drawings completed within...